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I received notice that my question was answered but when I click on the message I get an error

Gregory Crosby Spencer
Gregory Crosby Spencer ✭
July 6, 2021 edited July 18, 2024 in Family Tree
Error message.PNG ReddKathy2 message.PNG


Tagged:
  • Messages
  • error message
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Best Answer

  • DebDT
    DebDT ✭✭✭
    July 7, 2021 Answer ✓

    If your question was moved to the Escalated team for further help, you would receive the message that you do not have permission when you look at your question.

    0

Answers

  • 886EZLContact ID
    886EZLContact ID ✭✭✭
    July 6, 2021

    I have asked ReddKathy2 to respond to you in a private message in Community. Please watch for a message in your envelope in the upper right corner of Community.

    0
  • MMmama
    MMmama ✭✭
    July 6, 2021

    There is a private message to you.

    1
  • Paul W
    Paul W ✭✭✭✭✭
    July 7, 2021 edited July 7, 2021

    @Gregory Crosby Spencer

    There are a number of members of "Community" who are reporting similar issues.

    Fortunately, one moderator has explained how this problem is happening. Apparently, you should be notified of the reason - by the moderator who closed the post - but some moderators are not following the correct procedure, so this is not always happening.

    Hopefully, a senior manager is addressing the issue - logically, by sending an email to all moderators reminding them of the correct procedure to follow in such cases. This should address the frustration of those who are currently completely baffled as to why they are not able to see comments that might (or might not) have been added by other members.

    (See https://community.familysearch.org/en/discussion/comment/263980/#Comment_263980)

    1
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