Report Image Unavailable records
in these records of this church:
about half of the books are showing the Image unavailable error. About a year ago i remember i was able to access them without issue. This is not the case where you have the error but after you try a few times it get access. Is there any place to report them?
Thank
Patricio
Answers
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@PatricioLatini . We are sorry that you are having difficulty viewing some of the records in the collection, Argentina, Buenos Aires, Catholic Church Records, 1635-1981. We have followed the link that you provided, and do see the message, "This image is unavailable for online viewing at this time."
The reason that you are seeing this message is that for some films that make up the above collection, the record custodian or owner has not authorized FamilySearch to publish the digital representation of the film, notwithstanding that the film may be digitized.
For example, the Catalog entry, "Registros parroquiales, 1874-1981" (to see, click the title) contains films that help to make up the above collection. But, looking at the section, Film/Digital Notes, you will see that some of the films only have a reel icon in the Format column. This indicates that, although there is a DGS number associated with the film, FamilySearch does not have permission to publish (or make available) the digital images.
You have mentioned that a year ago you were able to view the records without difficulty. We are sorry that this is not the case, at this time.
You also mention that for some record(s), after attempting to access a few times (while receiving the message shown above), you are able to then access that record. If you could provide a specific example with screen shots and a link; we wold like to examine that example.
We hope that this helps, and wish you success in your search for your ancestors. For a little more information regarding this situation, you might consider looking at the Help Center article, "Why are some catalog items available only as microfilms?" by clicking on the title. The last paragraph particularly applies to this situation.
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In my experience, the message "This image is unavailable for online viewing at this time." usually indicates a temporary, technical problem rather than a restriction imposed by a contract between the record custodian and FamilySearch. My advice to @PatricioLatini would be to wait a few days and try again. See: https://www.familysearch.org/help/helpcenter/article/what-are-the-image-restrictions-in-historical-records
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