Issue with Help
I recently tested a couple of searches in Help after noticing that some persons are not finding what they need in the Help section. Here are two examples:
Did a search on "GEDCOM" to understand the process and policy for importing GEDCOM data. The result I got was about automatic reordering of printer cartridges. It did not even have the word GEDCOM in the text.
Did a search on temple reservation list. I was given the opportunity to See All Results, which I clicked. Got 1,054 hits supposedly on the phrase "temple reservation list" (was shown that the hits were for "temple reservation list" which would indicate an exact phrase search). However, a review of the results shows they were for either the phrase, or any of the 3 words in the search. Additionally, the relevant hits were interspersed with totally unrelated hits such as page 1 hits of American Indian Archives and Libraries, and Dunkirk Chataqua County New York Genealogy. I then tried to reduce the hits by using quotation marks and searching on the exact phrase "temple reservation list". I was NOT given the link to See All Results. I had to use the previous search to access that list and then enter my phrase search. I got 108 hits, which excluded most of the relevant hits from the previous search. Only two results on page 1 are related to the Temple Reservation List.
I would certainly like to reduce the load on the Community responders for questions that should be easily answered in HELP. In order to do that, we have to be able to find the answers in HELP.