Keep the Call in Operators
Dear Family Research,
I have had to call in many times in the last few weeks to get assistance with my genealogical work. It was imperative that I have a "Live Person" to talk too. Without this help, I would have been frozen in my progression. Please, please keep your Call in Assistants. Please allow those of us learning to do genealogy, the time and wisdom of these trained individuals. I would have been unable to continue my efforts without them. I have valued each of them as I have worked my way through the maze of rules and requirements to complete this sacred work. I have people on the other side of the veil counting on me to do my job. Please keep the tools I need to make this possible. Without the kind help of these missionaries, I would not been able to move forward.
Thank you
Comments
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You will be able to receive a call if needed. Another option is your local TFH Consultants. They can help you in person if that is allowed in your area. If there is a Family History Center near you that is also an option. The two last suggestions offer you one on one in person help!
Both are very under utilized.
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Denise
I am just another 'lowly' User/Patron ...
Question:
What makes you think that 'FamilySearch' "Support" does not, still have, in-person, one-on-one, Telephone contact/support?
Just my thoughts ...
Despite the recent "Changes" to, both, the FORMAT / FUNCTIONALITY of 'FamilySearch' "Support"; and, the INCLUSION of 'FamilySearch' "Support" into this "Community.FamilySaerch" Forum ...
As far as I was aware ...
[ Unless, there has been a radical change/shift ... ]
The, in-person, one-on-one, Telephone contact/support, by Users/Patrons, to 'FamilySearch' "Support" (Personnel), is STILL available.
It is just a change in the format ...
It is just that, the "Help"; and, "Contact Us, now goes to the ...
"Knowledge Article" in 'FamilySearch' being:
Contact Support
https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support
Where, that article provides various Telephone Numbers from the various Regions ALL around the World.
[ With, the applicable opening/operating times/hours ... ]
One just needs to use a particular Telephone Number relevant to one's particular location.
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In addition to the Community, the following phone and chat options are available in the areas below:
Asia Pacific Area FamilySearch Support
Australia 1800-953-143; Cook Islands 09131+866-288-5196; Fiji 3000110; Guam 18662685203; Hong Kong 800-90-8547; India 000-800-100-9608; Japan 0120-944-161; Macau 800444; Malaysia 1800816264; Micronesia 555+866-285-6539; New Zealand 0-800-44-3296; Northern Mariana Islands 18662685203; Pakistan 00-800-3-001+866-295-4037; Palau 02-222+66-299-0495; Philippines 1800-1110-2247; Singapore 800-1301-465; Solomon Islands 0813+866-299-0497; South Korea 080-822-0286; Sri Lanka 45-8000+66-295-4041; Taiwan 0080-112-7770; Thailand 001-800-13-202-1556; Tonga 0800 342; Vanuatu 81116
Europe Area FamilySearch Support
Austria 0800-292846; Belgium 00-800-1830-1830; Cyprus 80077340; Denmark 00-800-1830-1830; Finland 990-800-1830-1830; France 00-800-1830-1830; Germany 00-800-1830-1830; Ireland 00-800-1830-1830; Italy 00-800-1830-1830; Luxembourg 00-800-1830-1830; Malta 80062311; Monaco 80094057; Netherlands 00-800-1830-1830; Norway 00-800-1830-1830; Portugal 00-800-1830-1830; Spain 919142246; Sweden 00-800-1830-1830; Switzerland 00-800-1830-1830; United Kingdom 00-800-1830-1830
Latin America Area FamilySearch Support
Anguilla 18774303435; Antigua and Barbuda 8662467984; Argentina 0-800-666-1833; Bolivia 800-10-0547; Brasil 0-800-891-6465; Cayman Islands 8662467984; Chile 800-711-333; Colombia 01-800-518-3275; Costa Rica 0-800-032-0002; Dominican Republic 1-800-751-9009; El Salvador 800-6331; Honduras 8000-121+05-866-529-6853; Mexico 01-800-112-4511; Montserrat 18774303435; Panama 8000210; Peru 0-800-71-121; Puerto Rico 1-866-406-1830; St. Kitts 800-987-7927; The Bahamas 1-866-871-4155; Trinidad and Tobago 1-800-202-1589; Uruguay 40191009
North America Area FamilySearch Support
Canada 1-866-406-1830; United States 1-866-406-1830
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WHEREAS ...
The ONLY thing, that is now MISSING, is the OLD facility/function/feature to "Send a Message"; being, a "Private" message, DIRECTLY to 'FamilySearch' "Support"; whereby, one actually AUTOMATICALLY created a 'FamilySearch' "Support" Case, rather than posting in the "Public" ARENA (ie. this "Community.FamilySearch" Forum).
IF, you are NOT experiencing the, in-person, one-on-one, Telephone contact/support, with 'FamilySearch' "Support" (Personnel); THEN, please advise.
I hope that this helps, somewhat.
And ...
IF, either of the responses here, do not address you concerns; THEN, please advise.
Brett
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The number to the UK doesn't work and I don't feel like having my feedback edited by thiefs,
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G'Day
I am just another User/Patron ...
I am in contact with 'Betsy'.
I am somewhat aware of your situation.
So, I understand you concern.
I cannot help, with that Telephone number, for 'FamilySearch' "Support", for the UK.
But ...
That Said ...
I have a thought.
IF, you are able; THEN, I humbly suggest that you try a "Live" ('On-Line') "Chat", which is "Private", I believe.
Just try enquiring about the Telephone number, for 'FamilySearch' "Support", for UK, just to 'test the waters'.
'See' how you go with that.
DO NOT try with anything you want kept "Private", just to start with.
And ...
IF, that works (and, you get number that works); THEN, you then have TWO (x2) "Options" for a "Private" way of communicating with 'FamilySearch' "Support".
Plus ...
IF, in the "Live" ('On-Line') "Chat"; and, you are advised to use this "Community.FamilySearch" Forum; THEN, you simply inform them, that you have done that; and, such is TOO "Public", you want to DEAL in a more "Private" manner.
'FamilySearch' "Support" NEEDS to be able to accommodate you in such a "Private" manner ▬ all-be-it, via/through "Private" 'Messaging' on this "Community.FamilySearch" Forum; and/or, DIRECT "E-mail".
Good Luck.
I hope this helps.
Brett
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