What is an Unsupported Photo"?

MaxWBrown1931

In Memories of Family Search when I scan and place a Photo in a message comes up "Unsupported Photos". My question is why and what am I doing wrong?

MNuttall

Max,

It sounds as if your photo was not in one of the "supported" formats:

.jpg, .tif, .bmp, .png, .pdf, .mp3, .m4a, and .wav, up to 15MB.

Here is the knowledge article that explains how to upload memories and which formats are supported:

https://www.familysearch.org/help/helpcenter/article/how-do-i-upload-photos-or-documents-to-memories

Hoping this helps you solve the problem.

lstolk36

Dear Max,

Welcome to the FamilySearch community. Thank you for the time you spend asking questions.

We received your question about what is an unsupported Photo

FamilySearch has certain rules when attaching or uploading a photo.

Below is an URL that addresses ' Rules for uploading photos.

https://www.familysearch.org/help/helpcenter/article/what-rules-apply-to-uploading-memories-to-familysearch-org

We wish you much success using our ' Memories ' feature.

Thank you for the work you are doing in Family Tree and we wish you much success.

ReedB

I also ran into this same problem when attempting to upload some photos from my computer (no pic - just a red flag stating it is “unsupported”); interestingly my photos were in “pdf format” which according to this reference “is” an acceptable format. Now, it looks like I’m going to have to go back in person to my local family search center to get some help. You would think there would be some instructions covering this or at least instructing one on how to delete these messages.

Miss Jessie

PDF files are not supported file for photos, only for documents.

https://www.familysearch.org/help/helpcenter/article/can-i-upload-a-pdf-to-memories

https://www.familysearch.org/help/helpcenter/article/what-are-the-features-of-the-image-viewer-in-memories