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What is an Unsupported Photo"?

MaxWBrown1931
MaxWBrown1931 ✭
July 2, 2021 edited July 5, 2021 in Memories

In Memories of Family Search when I scan and place a Photo in a message comes up "Unsupported Photos". My question is why and what am I doing wrong?

Tagged:
  • Unsupported Photo
  • Photo Format
0

Best Answer

  • MNuttall
    MNuttall ✭✭✭
    July 2, 2021 Answer ✓

    Max,

    It sounds as if your photo was not in one of the "supported" formats:

    .jpg, .tif, .bmp, .png, .pdf, .mp3, .m4a, and .wav, up to 15MB.

    Here is the knowledge article that explains how to upload memories and which formats are supported:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-upload-photos-or-documents-to-memories

    Hoping this helps you solve the problem.

    1

Answers

  • lstolk36
    lstolk36 ✭✭✭
    July 2, 2021

    Dear Max,

    Welcome to the FamilySearch community. Thank you for the time you spend asking questions.

    We received your question about what is an unsupported Photo

    FamilySearch has certain rules when attaching or uploading a photo.

    Below is an URL that addresses ' Rules for uploading photos.

    https://www.familysearch.org/help/helpcenter/article/what-rules-apply-to-uploading-memories-to-familysearch-org

    We wish you much success using our ' Memories ' feature.

    Thank you for the work you are doing in Family Tree and we wish you much success.

    0
  • ReedB
    ReedB ✭
    September 6, 2021

    I also ran into this same problem when attempting to upload some photos from my computer (no pic - just a red flag stating it is “unsupported”); interestingly my photos were in “pdf format” which according to this reference “is” an acceptable format. Now, it looks like I’m going to have to go back in person to my local family search center to get some help. You would think there would be some instructions covering this or at least instructing one on how to delete these messages.

    0
  • Miss Jessie
    Miss Jessie ✭✭✭
    September 6, 2021

    PDF files are not supported file for photos, only for documents.

    https://www.familysearch.org/help/helpcenter/article/can-i-upload-a-pdf-to-memories
    https://www.familysearch.org/help/helpcenter/article/what-are-the-features-of-the-image-viewer-in-memories


    1
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