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'Permission Problem You don't have permission to do that'-Why am I getting this message?

KingBeverlyClaire1
KingBeverlyClaire1 ✭
July 1, 2021 edited August 28, 2024 in Get Involved/Indexing

what does this message mean?

0

Best Answer

  • Mirevo
    Mirevo ✭✭✭✭
    July 1, 2021 edited July 1, 2021 Answer ✓

    Yes, I have tried it also and it brings out that warning message-

    It seems to be that the Community is being updated and engineers are working at the moment on it resulting on warning messages like You don't have permission when you are trying to open questions questions that have been moved or closed.

    Hopefully it will get better.

    1

Answers

  • Mirevo
    Mirevo ✭✭✭✭
    July 1, 2021 edited July 1, 2021

    We apologize for the inconvenience this is causing you. Can you please provide more details about it.

    When this message appears? If this when you are in the community or during indexing- You need to sign in again for the community.

    It seems to be that the Community is being updated and engineers are working at the moment on it resulting on warning messages like You don't have permission when you are trying to open questions.

    It appears when your are opening a batch?, or when you are submitting a batch.

    What system are you using: tablet, laptop, desk top computer, Mac, windows?

    For now delete FamilySearch cookies:https://www.familysearch.org/cookies follow the directions.

    Change your browser: Google chrome, Mozila Firefox, or microsoft wedege.

    Exit your indexing page, and initiate session again.

    Get back to us if the problem persist. Thank you for your patience.

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    July 1, 2021

    It appears, for example, any time you click on a topic that has been moved.

    Unfortunately, nothing about such topics tells us where the dratted thing has been moved TO.

    This is highly annoying, to put it mildly.

    0
  • NelsonPhilipFord1
    NelsonPhilipFord1 ✭
    August 22, 2024

    I was trying to attach a file and got the same message.

    Phil

    0
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