Why can I no longer access certain films from my local FHC?
I have been accessing the films from Casalnuovo Monterotaro, Foggia, ITALY, since they were posted on line. I am not a church member, so I have had to go to the FHC to view the first half (1809-1865). Yesterday, I was blocked from access. The docent at the FHC, who WAS a church member, also was blocked from access and received the same diagnostic saying that the access was limited and must be viewed at a FHC (where we were!).
Assuming that you are in the process of some change that has generated this symptom, can you tell me whether access will be restored in the near future, or if this is a "permanant" change to access policy? The availability of these records has been a tremendous boon to my research and I am extremely grateful to the church for having had access thus far. If I am to lose this access permanently I will need to seriously revise my methods, and I would be grateful to know for sure whether this will be necessary. (I hope it will not be so.)
A van Helsdingen ✭✭✭✭✭
Access of records from Family History Centers is currently not possible due to maintenance of computer systems: https://www.familysearch.org/help/helpcenter/article/public-access-to-limited-access-collections-in-family-history-centers
There is a new lookup service launched to compensate for this. If you send details of the records you want, staff at the FHL in Salt Lake City will lookup the record and email you with what they find. See: https://www.familysearch.org/family-history-library/family-history-library-records-look-up-service0
As an aside ...
And, further to that already proffered by 'A van Helsdingen' ...
That TEMPORARILY "Unavailability", to the 'Portal', of "Family History Centres", all around the World; especially, to the (FREE) Premium Websites; and/or, "Restricted" Materials (eg. Films), commenced on about 2 June (2020); and, may last up to x90 Days.
Just so that you are aware ...
We have looked at the records for that region in Italy and see that they are available online to view. Try this URL:
Should this not work for you please message back.0
The records for this town are in two batches: 1809-1865 and 1866-1930. The second batch has always been fully accessible to me and still is. It is this batch I get when using the URL you provided.
The first batch (1809-1865) has, in the past, been accessible to non-church researchers only from the FHC. It is this access that has changed. Even the docent could NOT access them from the FHC!!! (on Saturday JUN 26)1
Thank you for this explanation. I am happy to wait for the service to be restored and am grateful that it will be.1
thank you! I appreciate the insight into timetable!1