Home› Welcome to the FamilySearch Community!› Ask a Question› Get Involved/Indexing

Unable to access web indexing page

SPierce7
SPierce7 ✭✭
June 27, 2021 edited August 25, 2024 in Get Involved/Indexing

I logged on just now and my web indexing page is blank. There is no record of what I have indexed and no option to choose a project or a further record. Clicking on the options does not bring anything up. The page stays blank. What has happened? Has all record of my work been lost?

Just checked my-indexing via tablet, and everything is there. So why is it not on laptop which is what I work from?

Sheena

1

Best Answer

  • SPierce7
    SPierce7 ✭✭
    June 28, 2021 Answer ✓

    I have been able to access web indexing via Edge browser. I have since found out that there is a problem affecting Chrome after the latest upgrade which I got on Thursday. Similar problems to mine have been reported by other people for other websites. It is not a problem originating with FamilySearch itself. However thank you for your offer of help. It is good to know it is there.

    Sheena

    0

Answers

  • 886EZLContact ID
    886EZLContact ID ✭✭✭
    June 27, 2021

    Sometimes this is a matter of clearing your browser cookies or trying a different browser.

    You can find instructions for clearing your cookies on the internet.

    If you are using Chrome you can press Control+Shift+Delete (Windows) or Command+Shift+Delete (Mac) at the same time. Then choose "for all time" at the top of the box and then click "Clear Data."

    0
  • Susan Ann Mullen
    Susan Ann Mullen ✭✭✭✭✭
    June 27, 2021

    Another way to clear FamilySearch cookies only is to type familysearch.org/cookies in your address bar then say yes to reset your FamilySearch only cookies.

    Here is the link: https://www.familysearch.org/cookies

    0
  • SPierce7
    SPierce7 ✭✭
    June 27, 2021

    Clearing cookies does not work.

    Sheena

    1
  • deannagracewade1
    deannagracewade1 ✭
    June 27, 2021

    I'm having the same problem. I cannot get into Indexing. The indexing page comes up blank. cannot see past work and cannot choose a new batch to work on.

    0
  • 886EZLContact ID
    886EZLContact ID ✭✭✭
    June 27, 2021

    I have tried opening FamilySearch.org Web Indexing> Open Batch on Chrome, Edge and Firefox and all three worked for me.

    If you would like a call from a FamilySearch representative, please indicate your desire here. One of us will send you a private message asking for your phone number so we can call you and work with you individually.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 998 Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups