Unable to access web indexing page
I logged on just now and my web indexing page is blank. There is no record of what I have indexed and no option to choose a project or a further record. Clicking on the options does not bring anything up. The page stays blank. What has happened? Has all record of my work been lost?
Just checked my-indexing via tablet, and everything is there. So why is it not on laptop which is what I work from?
Sheena
Best Answer
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I have been able to access web indexing via Edge browser. I have since found out that there is a problem affecting Chrome after the latest upgrade which I got on Thursday. Similar problems to mine have been reported by other people for other websites. It is not a problem originating with FamilySearch itself. However thank you for your offer of help. It is good to know it is there.
Sheena
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Answers
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Sometimes this is a matter of clearing your browser cookies or trying a different browser.
You can find instructions for clearing your cookies on the internet.
If you are using Chrome you can press Control+Shift+Delete (Windows) or Command+Shift+Delete (Mac) at the same time. Then choose "for all time" at the top of the box and then click "Clear Data."
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Another way to clear FamilySearch cookies only is to type familysearch.org/cookies in your address bar then say yes to reset your FamilySearch only cookies.
Here is the link: https://www.familysearch.org/cookies
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Clearing cookies does not work.
Sheena
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I'm having the same problem. I cannot get into Indexing. The indexing page comes up blank. cannot see past work and cannot choose a new batch to work on.
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I have tried opening FamilySearch.org Web Indexing> Open Batch on Chrome, Edge and Firefox and all three worked for me.
If you would like a call from a FamilySearch representative, please indicate your desire here. One of us will send you a private message asking for your phone number so we can call you and work with you individually.
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