unable to access indexing records

sandraleefarnsworth1

I am trying to index records and every batch I click on has a window pop up saying that it isn't available. It doesn't matter why type of record I try to work on, and it doesn't matter what percentage of the batch has already been completed. It all shows up as unavailable.

DianaHawks

Sandra, if you are having problems with every batch you try to open, sounds like this could be a computer problem rather than a site one. Using Windows 10 and Google Chrome as the browser, we had no difficulty opening batches. So here are ideas to hopefully help you have a successful experience:

1. Make sure your browser is up to date. As Chrome is the recommended browser for FamilySearch, the latest update is Version 91.0.4472.106 To see that and update if necessary, click on the 3 dots to the upper right corner while in Chrome, choose Help then About Google Chrome. It will automatically update for you if that is needed.
2. When we do a lot of searching, then our computer tends to become clogged with temporary files and cookies. It is a good idea to clean these out on a regular basis. There is a great Knowledge Article on how to do this in the Help Center in FamilySearch. Use as key words: temporary files or cookies to find the Article attached here.
3. https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

We hope that after following these suggestions that you are again happily indexing to your heart's content!