Why can't I see an image on FindMyPast if I have a current free subscription through familysearch?
This is what I get when I click on "view image"
Best Answer
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I would click on My Account in the upper right of the screen and make sure you are logged into Find my Past. If you are then maybe this image is something that is not available in the partner account.
A little more information about who you were searching for and which image you were attempting to look at might help to get a better answer
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Answers
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You may want to consider using a different browser as well.
Which internet browsers are compatible
You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.
The website supports the current Windows and Mac operating system (OS) versions and one version back. Please note that the Mac OS does not allow you to update the Safari browser independent from the Mac OS. You must update the Mac OS to have the latest Safari browser version. If you are unable to update your Mac OS, we recommend you download and install one of the other supported browsers.
Supported browsers
Regardless of the OS you use, our website works with these fully supported browsers:
- Apple Safari—the current version and one previous
- Google Chrome—the current version and one previous
- Microsoft Edge—the current version and one previous
- Mozilla Firefox—the current version and one previous
Normally, Chrome, Safari, Firefox, and Edge update themselves with the latest features, bug fixes, and security patches. If your browser is not set to update itself, you can go to the browser's website to update it yourself. Safari is a browser built into the Mac operating system, and it cannot be updated independent of the operating system on a Mac computer. We recommend checking for an operating system update and updating to ensure you have the latest Safari browser version.
As of 1 February 2018, the FamilySearch website no longer supports any version of Microsoft Internet Explorer. If you are using Internet Explorer, we encourage you to upgrade to a supported browser. Please see the browser upgrade page for more assistance.
The Samsung browser is not supported for the FamilySearch website.
If FamilySearch does not seem to be working correctly in the browser you are using, you can try a different browser, or check for updates to the browser you are using. Sometimes browser updates or updates to FamilySearch can cause some browsers to perform better than others.
If you do not know what browser you are using, try using What's My Browser.
If you have problems when using one of the supported browsers
- Refresh the page you are viewing. For Windows, press the control (Ctrl) and F5 keys at the same time. For a Mac, press Apple+R or Cmd+R.
- Delete the browser history to remove old copies of that page stored on your computer.
- Use a different supported browser.
A January 2019 update to Microsoft Edge often brings up this error message, "Record information is not available. Please try again later." If you get this message on Edge, please try downloading the newest Edge browser. You can also use Chrome or Firefox if you would prefer to do that.
Note: In the FamilySearch Community, groups do not show correctly when you use the Safari browser on an Apple iPad tablet. Instead, use Chrome with the desktop view turned on.
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https://www.familysearch.org/help/helpcenter/ar...
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I have free access through my familysearch account. Do you know what level of subscription this is?
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You will find the following paragraph regarding what is available with this partner account:
As with other FamilySearch partners, keep in mind that a few record collections are not included in the free partner account. If you encounter records that are not covered by your free membership, FindMyPast does offer both a monthly subscription and a pay-per-view option.
In other words -- the free partner accounts give you access to most of their databases, but not 100%.
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