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Inappropriate photos

sue c
sue c ✭
June 17, 2021 in Memories

Why? Has a photo of myself and my wife kissing on our wedding day restricted. 

I have put a lot of photos in my memories but this came up as restricted.

Tagged:
  • memories-(photos-and-stories)
0

Best Answer

  • gasmodels .
    gasmodels . ✭✭✭
    June 17, 2021 Answer ✓

    The first review of uploaded photo's is done by an automated system. That system gives conservative results and sometimes will mark a photo as inappropriate when it is really not. If you have an issue the following article suggests a solution.

    https://www.familysearch.org/help/helpcenter/article/what-rules-apply-to-uploading-memories-to-familysearch-org

    When a photo or document image is inappropriate, FamilySearch marks the memory item as "Restricted" and sends you an email message. If you believe this restriction is an error, reply to the email message you received, and provide an explanation. Your reply goes directly to the team that reviewed and screened your memory item.

    1

Answers

  • Jill 2021
    Jill 2021 ✭✭✭
    June 17, 2021 edited June 17, 2021

    Hello Sue,

    Thank you for your question. We are sure your photo is appropriate, however we have to use rules for everyone to ensure that no inappropriate photographs are uploaded. Here is an article that may help you.

    https://www.familysearch.org/help/helpcenter/article/support-what-rules-apply-to-uploading-memories-to-familysearch-org

    there are many useful articles about Familysearch Memories that you can find out about by typing your questions in the help centre (via the circle with a question mark in it at the top right of most Familysearch screens.

    Thank you for using Community and we hope this link or Help Centre provides the answers you seek.

    Jill

    1
  • sue c
    sue c ✭
    June 17, 2021

    Thankyou for your input today. I will certainly look at the Articles in the Help centre and take on board what you have suggested.

    Have a lovely day

    Sue

    1
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    June 18, 2021 edited June 18, 2021

    in my experince - - 9 times out of 10 - for any item of mine that has been marked as RESTRICTED

    I simply REPLY to the email with only THREE words

    RESTRICTED IN ERROR

    9 times out of 10 - that is enough to get it unrestricted.

    as noted - initial restriction is based on artificial comoputer intelligence and NOT a fellow human being.

    (this due to the incredibly high volume of submissions)

    Simply get a human being involved (with the email reply) and you usually get it to go through,

    2
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