My password is not being accepted

Cedar Kedar

 My password is not being accepted. I know it is correct and have followed the instructions for a reset but, unfortunately, it is not working. My computer has the most up to date browser. 

Orr Rozi

How frustrating! It is horrible when that happens but should be easy to resolve.

There is a problem with the sign in process that causes the "incorrect username or password" message to appear when you are actually entering the correct credentials. It persists after resetting the password. A password reset doesn't help. This is not an account sync problem.

It is usually a FamilySearch cookie problem. It is distinguishable from an account sync problem because it occurs after you have been able to sign in to the FamilySearch site using the same password (sometimes for years) and, all of a sudden, it doesn't work any more.

To overcome this problem, please delete cookies and temporary files and try to sign in again. The problem should then have been resolved.

Cookies are small pieces of code that FamilySearch and other websites store on your computer. Using cookies allows FamilySearch to customize your experience for you. You can often solve the problems like the following by deleting the cookies stored on your computer:

• Your computer does not respond quickly and efficiently execute your commands.
• Data on FamilySearch displays poorly or not at all.

Steps (website)

1. Go to https://familysearch.org/cookies.
2. When the Reset your cookies? appears, click Yes.
3. (Optional) Reset your cookie preferences, if you do not like the default choice. Instruction are listed in the related articles, below.

Note: This feature only removes FamilySearch cookies from your browser.

Steps (mobile)

The FamilySearch mobile apps do not use cookies.

If, however, you access the FamilySearch.org website on a mobile device through a browser, the cookie preferences are used. You can delete them as described for the website.

 

Related articles

How do I set my cookie preferences?

How do I delete all of the cookies and temporary files stored by my internet browser?

This information was found in the FamilySearch article : https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

Please let us know if that hasn't remedied the problem.

cesarnarcisotinocoperez1

HOLA Orr Romero ESPERO ESTO LE PUEDA AYUDAR-

Buena pregunta.

Si es miembro de La Iglesia de Jesucristo de los Santos de los Últimos Días, agregue su número de registro de la Iglesia a su cuenta para obtener acceso a las funciones para los miembros de la Iglesia. Si no agregó su número cuando configuró su cuenta, puede agregarlo más tarde. Puede encontrar el número de registro de su Iglesia en la lista de su directorio individual en la aplicación Herramientas o en la recomendación para el templo. También puede pedirle el número al secretario de su barrio o rama.

Consulte este artículo para obtener instrucciones. Este es el artículo que recibí del Centro de ayuda en la parte inferior de la página de inicio.

https://www.familysearch.org/help/helpcenter/article/how-do-i-add-my-membership-record-number-mrn