Anyone else having difficulty with image viewing?
Just now, can no longer see any images of records, specifically census records. Clicking on the link brings up the viewer but no record loads.
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I'd been looking at a lot of stuff earlier, but now I've tried several different record types, and nothing comes up in the viewer. No record image, no image numbers, no citations. I was able to get one record going thru the Catalog search, but now I tried the same record again and am getting a screen saying "We are experiencing a high volume of user traffic. We apologize for the inconvenience. Please try again later."
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Seems to be working again.
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I've recently been getting an error when wanting to look at Census Records. It says error loading image, but I've noticed a little shield icon on the blurred image. I used to be able to look at the records no problem. It has come in handy sometimes looking a page either direction and finding other family members of who it is I'm researching. I've found spouses parents and siblings this way numerous times. Also there is a lot of info that can be learned from the records I can no longer view such as my grandfather according to the 1910 census was one of 11 children, I only knew of 5. The others died between census records being taken 1890 to 1910, 1890 records destroyed in fire so some may have been born 1895 or so.
Why are images NOW blocked??? This started around the first of this year.
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FamilySearch is practically unusable for me. It is able to load a few images then it starts displaying "Error loading image. Please try again later." Trying to go to another image, displays the same error and the viewer randomly jumps here and there. When I see the debugger, the image loading returns "429 Too many requests", so I believe it is some kind of silly protection in the sense of "he opened a pub, but people came there".
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Ah, same issue for me with 429 status code for records with images. I go through records quickly looking for surnames that interest me. After browsing through ~80/90 pages, I start getting that error. Absolutely frustrating..
Not sure what is the regular process for reporting bugs for this website :(
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Thank you for this latest bug report regarding the image viewer. We have forwarded this to the correct department to see if they can determine the extent of the problem and fix it. You may be contacted through direct messaging (envelope next to your profile picture) for more details.
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All, you might consider using the view in Search Images. Apparently, this image viewer error is a limitation in the viewer itself. Try using the viewer in Search Images. It is a newer software and you shouldn't run into this problem with it. All of the same records that are in Catalog are in Images and you can search by location or DGS/Film number as well.
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