Film viewer is not displaying images
Best Answer
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@Nancy Joe It appears that the problem has been resolved and you can now view images. Could you please try again? If you still can't see record images, please let us know a specific record that is giving you problems?
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Answers
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Would you clarify, perhaps with a url address and/or screenshot what your concern is? Do you mean that you are not able to see images in Historical Records at FamilySearch?
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It appears that I'm having the same issue as those stated above. For the past 2 days, nothing is loading, just getting a spinning square with the following listed in the top left corner [error messages?]"
Film # {{filmController.dgsNum}}
{{waypoint.titleLabel}}
Please fix if possible,
thanks:)
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UPDATE: It appears that this issue is related to Firefox, the viewer is working in Edge, but not Firefox, so at least know which browser NOT to use... :)
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bonjour, suite a la derniére mise a jour de Firefox, j,ai le meme problème. Ça fonctionne avec Edge.
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Hello, It is now March 2022, and I am having exactly this same problem. About three days ago, the film viewer stopped loading, and instead I get the alomst blank screen as seen in the attached photo. I am using Windows 10 and Firefox (which I use for a good reason and plan not to change). Since there is no solution posted to this thread, I am hoping someone knows how this was previously resolved. Thanks!
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Have you tried another browser? If it works in other browser(s) but not Firefox, there's probably a bug in the code for the FS website that only affects Firefox users or a bug in the latest version of Firefox (The most recent post in French mentions an update that caused the problem). So you'd have to use another browser temporarily or roll-back to an older version of Firefox, or perhaps the issue is with how the FS website code interacts with Firefox, in which case the FS software engineers would need to fix it.
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I use a variety of FamilySearch features every day (Windows 10 / Firefox) without problems. Is this applying to every digital image / film you are trying to view? It would help if you could be more specific, so that other users could try to replicate your issue.
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@John Wilmot, have you followed the often-repeated advice for browser housekeeping (clearing cache and cookies)? For some reason, FamilySearch is particularly prone to the kinds of errors that browsers then "helpfully" perpetuate in the name of saving bandwidth and/or time: a momentary glitch causes an incompletely-loaded page, or a corrupted cookie, and then your browser serves up that incomplete or corrupted content whenever you try again. You then have to give your browser a thwack upside the head to get it to throw away the bad saves and really, actually try again.
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I am having the same problem and I am using both Safari and Google Chrome browsers. I have cleared my history and cookies to no avail. As I am paging through a collection, everything is functioning normally until I reach a limit of about 60 images. First, the images do not advance, but the page number does. Then I try refreshing the browser and I get the error loading images message, to try again at a later time. The images are downloaded, but they are too blurry to read. If I wait a few minutes, maybe 5, then I am able to view and page through another 60 or so images and the process starts all over again. Very frustrating. This has been going on for several weeks for me. Any advice?
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@Sandra Panzitta, FS's latest timeout glitch seems to have a magic number of 38 for me, so you're lucky to get as many as 60.
Timing might make a difference: in my observation, it's worse on the weekends and in the early evening of weekdays.
On the upside, it only seems to need a few minutes to recover, most of the time. (Knock on wood.) This contrasts with previous timeouts that took 20 minutes or more.
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