When I request my password I always get sent my username. Can you help please?
If you click on your Username in the email, it should take you to the password reset page. :)
We believe that you have requested your password and received an email with your username, what to do now is click on the username in your email to add a new password, confirm new password and click reset.
1. Resetting a forgotten password to sign into FamilySearch.org FamilySearch does not keep a record of patron’s passwords due to privacy security. (Passwords must be at least 8 characters with at least one letter and one number.)
You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:
Thank you everyone for your help.
I have followed all the instruction for having a new password allocated to. Entered it ,verified it and STILL being told incorrect. Please.Please somebody sort this out for me.
@Ann Ross 1936 We have contacted Ann Ross 1936 and asked if we can help her access FamilySearch.