When I request my password I always get sent my username. Can you help please?

LilianW1

When I request my password I always get sent my username. Can you help please?

bathompson

If you click on your Username in the email, it should take you to the password reset page. :)

anthonyphilipclarke1

https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

We believe that you have requested your password and received an email with your username, what to do now is click on the username in your email to add a new password, confirm new password and click reset.

lstolk36

1.      Resetting a forgotten password to sign into FamilySearch.org  FamilySearch does not keep a record of patron’s passwords due to privacy security. (Passwords must be at least 8 characters with at least one letter and one number.)

You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

• Your mobile phone number
• Your email address

Steps (website)

1. In the upper right corner of the FamilySearch website, click Sign In.
2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 

• Username only: Click username beneath the Password field.
• Password only: Click password beneath the Password field.
• Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.

1. Select a recovery method based on information you provided during registration.

• Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
• Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

1. What happens next depends on whether you indicated that you forgot:

• Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
• Password only: The option to reset your password appears.
• Both: The option to reset your password appears. Your username appears on the screen.

1. If you need to reset your password, do this:

• Enter a new password.
• Verify the new password.
• Click Reset.

 

LilianW1

Thank you everyone for your help.

Ann Ross 1936

I have followed all the instruction for having a new password allocated to. Entered it ,verified it and STILL being told incorrect. Please.Please somebody sort this out for me.

****************

Ann Ross

**************

DRPGrigg

@Ann Ross 1936 We have contacted Ann Ross 1936 and asked if we can help her access FamilySearch.