Why am I getting “page unavailable” when I try to open a batch? This after completing 95 batches

carlamariemcdermott1

I tried opening several batches. For three days now all I get is “page unavailable”. Please help.

Danny Sharp

Maybe try to reload it or even try something else.

Melissa S Himes

You might want to trying clearing the FamilySearch Cookies first and then if that doesn't work, all temp files and cookies from your browser. I find that just clearing the FS Cookies usually works.

Here's a training article:

https://www.familysearch.org/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

AndLinda

https://www.familysearch.org/help/helpcenter/article/why-do-i-get-an-error-message-when-i-try-to-open-a-batch-for-indexing

https://www.familysearch.org/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

Here are two more articles which may also be of benefit.

carlamariemcdermott1

Thank you all so much!

Danny Sharp

No problem!