Help center icon
It would be most helpful if there were "help" by the question mark to allow people to locate the help center more effectively.
Comments
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Yes, I would love to have the word "Help" next to the ?. The ? is hard to see.
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Great Idea. Would be so easier for us to find the Help Center.
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I like this idea
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What a wonderful suggestion. It would make things like finding Help so much easier.
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It is hard to explain to patrons that they need to look at the question mark with a circle around it by their name on the upper right side of the FamilySearch page. It is not intuitive to many people. The word "Help" would indeed help (pun intended).
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[ @CHodgins @Walter Scea @Jane K Scea @CraigWArmstrong ]
Darlene
[ & Others ]
This is NOT the FIRST time that this "Reinstatement" has been Suggested/Requested ...
I could not find all the other such times that this has been suggested/requested; but, I DID find this one ...
Home > Ideas > [ Topic ] Family Tree ...
Dated ( back in ): 𝟐𝟖 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 𝟐𝟎𝟐𝟎 ( last year )
𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐌𝐚𝐫𝐤
https://community.familysearch.org/en/discussion/64493/question-mark
There was NO response from ANY "Official 'FamilySearch' Representative" back then.
I whole heartedly agree with you ...
I am wondering if such was NOT being considered; due to, the ...
(1) Many (NEW) Young Designers/Developers, preferring more 'Modern' approach; and,
(2) PUSH towards aspects/icons of "Social Media"; and,
(3) Of course, not to forget to mention, (recent) "Mobile" Application of 'FamilySearch'.
Perhaps 'FamilySearch' is trying to, appeal; and, cater, to the Younger ('up-and-coming') Generations, at the expense of; or, rather than considering, appealing and catering, to the (Us) Older (I would suggest/consider, 'Larger' User/Patron base) Generations.
Just my thoughts.
Brett
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A lot of the users of FamilySearch are of the retired generation. There needs should be taken into account
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I believe the real issue may be the multiple languages that are used. It seems so simple but keeping up in all of the languages may be an issue that is over-ridden by the simplicity of a simple ? for all languages. Just a thought
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Jane
I totally agree ...
Hence, my reference, in my comment, above ...
Perhaps 'FamilySearch' is trying to, appeal; and, cater, to the Younger ('up-and-coming') Generations, at the expense of; or, rather than considering, appealing and catering, to the (Us) Older (I would suggest/consider, 'Larger' User/Patron base) Generations.
Brett
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gasmodels
I am sorry to suggest the contrary ...
But ...
That said ...
It can hardly be 'touted' that the MULTIPLE Languages used around the World is the real issue ...
Firstly ...
As, 'FamilySearch', is ALREADY, available; and, appears, in, at least, x30, that I count ...
- Български
- Česky
- Dansk
- Deutsch
- English
- Español
- Suomi
- Vosa vakaviti
- Français
- Magyar
- Bahasa Indonesia
- Italiano
- ភាសាខ្មែរ
- Монгол
- Nederlands
- Norsk
- Polski
- Português
- Română
- Русский
- Slovenčina
- Gagana Samoa
- Shqip
- Svenska
- ภาษาไทย
- Faka-tonga
- Tiếng Việt
- 日本語
- 한국어
- 繁體中文
Secondly ...
Is a Question Mark, Universal?
Almost, BUT, 'No', they are NOT ...
Only just two (x2) quick references ...
WikiPedia
https://en.wikipedia.org/wiki/Question_mark
Linguistics Stack Exchange
https://linguistics.stackexchange.com/questions/12880/are-question-marks-universal#
Thirdly ...
And, what about ALL the OTHER 'things'/'parts' of the pages/screens that need "Changing"/"Updating"!
Although, 'tiresome', the 'Converting' of ALL the various 'things'/'parts' of the pages/screens that need "Changing"/"Updating" is simply just necessary.
I would have thought (and, suggest) that the likes of the word "Help", was more universal that the likes of an 'Icon' (or, Symbol) of a "Question Mark" in a 'Circle'.
Or, in the least, perhaps, the likes of the word(s) of, "Self Help"; or, "Help Information"; or, just, "Information", would be more appropriate.
Finally ...
Certainly, the need to "Change" ONE Less 'thing'/'part' may have been part of the consideration for the use of an 'Icon' (or, Symbol) of a "Question Mark" in a 'Circle'.
There is sufficient 'real-estate' on that TOP Line Menu to have MORE than just a "Symbol".
But, 'No', I would suggest that, the "Change", from the 'Word' of "Help", to an 'Icon' (or, Symbol) of a "Question Mark" in a 'Circle', was MORE to do with the:
▬ Many (NEW; and, 'up-and coming') Young Designers/Developers, preferring more 'Modern' approach; and,
▬ 'Push' towards aspects/icons of "Social Media"; and,
▬ Of course, not to forget to mention, (the recent) "Mobile" Application of 'FamilySearch'.
I DISLIKE the:
▬ 'Push' towards "Social Media", in the "Computer" version of 'FamilySearch'; and,
▬ Approach to 'Align' the appearance of the, "Computer"; &, "Mobile" Application, versions, of 'FamilySearch'
There is NO need to 'Align' the appearance of, the "Computer"; and, "Mobile" Application, versions, of 'FamilySearch', they can certainly have the SAME basic/general 'Functionality'; but, their appearance DOES NOT need to be akin.
Let the OLDER Generations have the "Computer" version of 'FamilySearch' WITHOUT the, 'Modern' approach; and, 'Push' towards aspects/icons of "Social Media"; and, "Mobile" Application of 'FamilySearch'.
Let the YOUNGER Generations have the "Mobile" Application of 'FamilySearch' WITH the, 'Modern' approach; and, 'Push' towards aspects/icons of "Social Media".
That way you have ... the BEST of BOTH Worlds ... 'so to speak' ...
The CURRENT "Changes", just, more so, for the 'sake of change', rather than necessity, ARE, alienating; and, disenfranchising (as, we DO NOT 'seem' to have a 'say' any more) MANY of the OLDER Generation, who I would suggest/consider would be the 'Larger' User/Patron base.
Just my thoughts.
Brett
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As an Area Family History Consultant, I often get questions from family and friends about how to do things in FamilySearch. How to find the Help Center is an often asked question. It does seem to me that in an effort to make the website easy to use, this little question mark with a circle does not accomplish the task of designating a very important part of FamilySearch... The HELP Center. It needs something more.
Whatever their age or computer skill, people need to know where the Help Center is and how to use it.
Christine Branch
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Question: when people see the circled question mark icon, what do they expect it to do? What purpose do they believe it to serve?
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Julia
It's 'Brett.
Just in passing ...
Short Answer: For the MAJORITY, of the OLDER Generations, of Users/Patrons ... NOTHING / WHAT IS THAT ...
Honestly ...
Question: WHAT is WRONG, with just "Help", in the MANY various Languages, that 'FamilySearch' uses.
Or, if one really must ... "Help" followed by a "Question Mark"? ... ie. Help?
Furthermore ...
WHY head the DIRECTION, of "Social Media" ...
Why ONLY appeal, to the YOUNGER Generations, at the expense, of "Alienating" the Core OLDER Generations.
STOP, the drive, towards "Social Media" ... just keep it SIMPLE ... so that, ALL can understand ...
Just my thoughts.
Brett
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