When a post is responded to don't call it answered
This is a roll over issue that started back in SalesForce. An answered question should only be a question (or discussion, etc.) that has really received an approved answer. I love the "Accepted Answer" field. Until the patron is satisfied with the answers and marks an Accepted Answer then the question really hasn't been answered.
When someone first responds to the post/question/discussion it should be marked "Responded to" not "Answered." This way a moderator could differentiate between posts that are not responded to vs those that someone has at least made a response. Then once you see Responded To you would be able to help distinguish those that truly provided an answer.
The progression for marking discussions/questions, etc. should be:
- Blank (not responded to) 2. Responded to 3. Accepted Answer
To me until a question is marked Accepted Answer it probably hasn't been fully answered.