FamilySearch notion of Answered differs greatly to mine. Can anyone explain what FamilySearch means
I commented on (but did not originate) a post in the Q&A, category Other - Triaged
From the List of the posts in this category , the following is as copied
"What is the purpose of this section: "Other - Triaged"? Are we meant to post directly to this section of "Q and A" and, if so, why here instead o…
Answered. 10 Views 3 Comments Most recent by MaureenE123 10:10AM"
You will note that it is classified as ANSWERED
If you open up the post https://community.familysearch.org/en/discussion/81838/what-is-the-purpose-of-this-section-other-triaged#latest it obvious that information has NOT been supplied which answers the question.
If someone in FamilySearch is able to make a change which classifies this post as "Answered" when it is not, why could FamilySearch not have supplied the information requested?
If Answered means that a comment has been made, what is the point of that?
Comments
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yes - it would be nice if someoen could clarify how a question becomes "answered"
in the old community - if someoen simply "replied" - it marked the items as answered.
But I am not sure it works the same in the new community.
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As I just commented at the post Maureen refers to, it seems "Answered" automatically appears after a post has been added. I have had to click on "No" to the question, "Did this answer the question?" in order for "Answered" to disappear and to produce a "Question" label in its place. I had thought the "Answered" label might have followed the actions of a moderator, but it seems a feature of the programming, which assumes a "response" must represent a definitive answer to the question!
Obviously the developers need to do something to deal with this - and several others problems that have been raised recently, but for which there has been no response from any FamilySearch employee.
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Please note that in the vernacular of the community, Answered means something has received a response. Accepted Answer is better option as it means someone has verified that the answers given actually answered the question. It is important for us as community users to establish a culture of verifying the answer after we feel we have received one. We are also working on ways to make this more clear.
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One way to make this more clear would be to use standard English, instead of a "community vernacular," in which Answered means answered. This really should not be an automatic flag that means "comment posted." Using it to just mean someone has posted a reply which may have been a follow up question or request for clarification could lead to many questions never being answered since one's initial thought is generally going to be, "This one is answered, I won't bother reading it."
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Mark
You say, "We are also working on ways to make this more clear". I would have thought the solution to this is one of the more simple changes to make. In order make the situation clear just replace "Answered" with "Response provided" (or some similar wording).
I don't think many people would feel their question has been "answered" if, for example, they asked for detail on the availability of German birth records and I commented, "Ten minutes past four": but that's exactly how such responses are currently being treated.
Gordon is correct in saying that may users won't even bother to open-up the topic details if they believe the matter has already been answered by someone else.
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