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Getting an error on all my batches

BobbiGessell
BobbiGessell ✭
March 18, 2021 edited August 26, 2024 in Get Involved/Indexing

I am getting the following error on all my batches and have for a few days.

Batch Cannot Be Loaded

The batch you are trying to load is not available. Please find another batch to work on. If the problem persists for a given project, try another project.

00143455 | batch:p9211095

What am I doing wrong?

0

Best Answers

  • Lisa Kay Horlacher
    Lisa Kay Horlacher ✭✭✭
    March 19, 2021 Answer ✓

    Usually batch numbers look like this:[M3S4-K45]

    Did you go to Web Indexing, Find Batches (in the blue bar) and click on that? Exit from your browser and give it another try.

    0
  • AndLinda
    AndLinda ✭✭✭✭
    March 22, 2021 Answer ✓

    You stated that you are getting the error message on all of "My" batches.

    • The batch may have an technical issue.
    • The whole project may have a technical issue, preventing any of the batches within it to open.
    • If the batch is currently in your My Batches list, return the batch, and try to open another batch in the same project.
    • If you cannot open any batch in a project, click the  Feedback link at the bottom of the page, and report the issue to Support along with the name of the project.
    • Click Find Batch again, and choose a different project.

    You can also try clearing your browsing history and cookies. Keep up the great work.

    https://www.familysearch.org/help/helpcenter/article/why-wont-this-indexing-batch-open

    1
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