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Indexing not working

BobbiGessell
BobbiGessell ✭
March 18, 2021 edited July 28, 2021 in Indexing

I'm getting this error for each of the batches I had previously opened.


Batch Cannot Be Loaded

The batch you are trying to load is not available. Please find another batch to work on. If the problem persists for a given project, try another project.

00143455 | batch:p9211095


Am I doing something wrong?

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  • Indexing
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Comments

  • Allison Lathrop
    Allison Lathrop ✭✭✭
    November 8, 2021

    It always helps to do your housecleaning on your computer i.e., delete all cookies--familysearch.org/cookies, also, go to internet options and delete all temporary history. If the problem persists, please call us at 1-866-406-1830 so we can take a "hands on" approach to this problem.

    0
  • Richard L Hall
    Richard L Hall ✭
    November 9, 2021

    My first impression is that if you had downloaded these batches and are trying to go back and open them to index they likely have expired. Each batch has a designated time period in which to complete the batch. If the batch expires you can no longer open it as it has been withdrawn and made available for another indexer.

    0
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