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Feedback Option is stalling at submission

Family Bible
Family Bible ✭✭✭
March 10, 2021 edited March 10, 2021 in Suggest an Idea

I am attempting to submit a Feedback submission (not here in Ideas but in FamilySearch from the Feedback link)


when I get to the final step to submit

I click the link to submit - and it just stalls with the "Submitting message" never going away


can someone else try ti to see if they have the same issue

I have tried it twice in a row - with same exact results - nothing is actually submitted - as I dont see the item listed in "my cases"

0

Comments

  • Brett .
    Brett . ✭✭✭✭✭
    March 10, 2021

    Dennis

    Short Answer: 'Yes'.

    I successfully "Created" a "Support" Case, that way.

    ----------

    FamilySearch

    Test - Please IGNORE, if a "Support" Case is raised.

    I am testing; as, per the request of a User/Patron in the (New) "IDEAS" 'Feedback' Forum.

    𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐎𝐩𝐭𝐢𝐨𝐧 𝐢𝐬 𝐬𝐭𝐚𝐥𝐥𝐢𝐧𝐠 𝐚𝐭 𝐬𝐮𝐛𝐦𝐢𝐬𝐬𝐢𝐨𝐧

    https://community.familysearch.org/s/idea/0874V000000skn2QAA/detail

    I will "Close" this "Support" Case, if one is raised.

    'Thank You' in advance.

    Brett

    -----------

    𝐂𝐚𝐬𝐞 𝐍𝐮𝐦𝐛𝐞𝐫: 𝟎𝟖𝟎𝟔𝟓𝟗𝟖𝟗

    -----------

    Which I have subsequently "Closed"

    (well, "Archived"; as, you NO LONGER "Close" your OWN "Cases", like you used to)

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    March 10, 2021

    Dennis

    Short Answer: 'Yes'.

    I successfully "Created" a "Support" Case, that way.

    ----------

    FamilySearch

    Test - Please IGNORE, if a "Support" Case is raised.

    I am testing; as, per the request of a User/Patron in the (New) "IDEAS" 'Feedback' Forum.

    𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐎𝐩𝐭𝐢𝐨𝐧 𝐢𝐬 𝐬𝐭𝐚𝐥𝐥𝐢𝐧𝐠 𝐚𝐭 𝐬𝐮𝐛𝐦𝐢𝐬𝐬𝐢𝐨𝐧

    https://community.familysearch.org/s/idea/0874V000000skn2QAA/detail

    I will "Close" this "Support" Case, if one is raised.

    'Thank You' in advance.

    Brett

    -----------

    𝐂𝐚𝐬𝐞 𝐍𝐮𝐦𝐛𝐞𝐫: 𝟎𝟖𝟎𝟔𝟓𝟗𝟖𝟗

    -----------

    Which I have subsequently "Closed"

    (well, "Archived"; as, you NO LONGER "Close" your OWN "Cases", like you used to)

    Brett

    0
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