Monthly report of FHC "Visits" count during shutdown.
To clarify - are we to count "visits" and include them in the report when, during shutdown, our staff helps someone by phone, email, zoom, etc. with family history? I remember it was brought up in a couple mtgs ago but I missed the final answer and if there were any exceptions. Thanks.
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What you count is an individual decision with council from your local priesthood leadership. I would count any contact as a visit.
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We've been counting them as activities since they're essentially off-site, just using FHC personnel as if they were going to do a class by invitation at the local library or genealogical society, etc. But if visits are acceptable as well, that works for me! It would be nice to know if there is any "weighting" by the "bean counters" when it comes to computer replacement as they assess off-site "classes" by FHC personnel, vs. in-FHC visits. I think I like the in-FHC visits better. 😉 (We almost lost four of our six computers in the last replacement over some "misunderstanding" by the bean counters. Don't need to go through that again! Though hopefully COVID will be entirely factored out of future routine periodic replacement anyway.)
--Chris
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Most of the information in the Monthly report is for the local leadership. The Family History Department only really looks at the computer usage as determined by our polling from the network and that you are filing a report each month. The purpose of the Monthly Report is for the ST&FHC--FHC and the High Councilor over T&FH to review and to use to plan how to improve the T&FH work in the stake. The number of visits and the number of events is not used to determine the number of computers that are assigned to your FHC. That is determined by the time the computers are on and the pages that are viewed and the network traffic load on each computer. The monthly filing is used as a guide or check of procedural obedience by the FHC Lead.
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The only restriction is in-home visits. Do not count those. Our sources do not say why...but I image because it is the realm of ward consultants.
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