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Registration or Sign In Issues

Caleb L
Caleb L mod
February 8, 2021 edited July 10, 2024 in General Questions

FamilySearch Account FAQ of most common issues or questions: https://www.familysearch.org/help/helpcenter/familysearch-account

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  • Lisa Brown Lindsay-Sanders
    Lisa Brown Lindsay-Sanders ✭✭
    February 24, 2021

    Question from Patron: I originally registered for RootsTech Connect! on February 14th using this outlook email address and received a confirmation email from Jen Allen via the tyler@rootstech.org <mailto:tyler@rootstech.org> email address, but when I attempt to login with my email address it fails. I then attempted to use Forgot Password using the email option and this outlook email but it informs me that it can’t find an account with this email address.

    Today I registered a second time using my FamilySearch email account and am not having any trouble with that, but I was hoping to use the original account for my wife instead of having her register again.


    Any suggestions on how to proceed?


    Steven

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