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Filae

Brian Rains
Brian Rains ✭
January 13, 2021 edited January 13, 2021 in Suggest an Idea

On a FS Person Page, the Partner Site 'Filae' now appears. When I entered Filae (for a FS Library patron), I could not open a tree without an account that required payment. What is our relationship with Filae? Why is not in the FHC Portal? Why does it not appear within the Solutions Gallery? Should I have access to Filae data without a paid account?

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  • Amy Archibald
    Amy Archibald mod
    January 14, 2021

    https://www.familysearch.org/partner/filae


    It is listed on the partner access page: https://www.familysearch.org/campaign/partneraccess/

    0
  • Brett .
    Brett . ✭✭✭✭✭
    January 14, 2021

    Brian

    .

    I am just another User/Patrons like yourself ...

    .

    And, a Member of the Church.

    .

    I take it that this was being done a "Family History Centre" (FHC) of the Church ...

    .

    Just a thought ...

    .

    IF, such was the case; THEN, 'Question' ...

    Were you doing so, using the "FHC Portal" access, rather than not?

    [ That may have a bearing on it ... ]

    .

    Due to the Christmas/New Year Holidays, our local FHC is currently closed.

    [ Plus, I am travelling interstate, visiting Family and Friends ].

    .

    Otherwise, I would, "Test"; and, 'see' ...

    .

    Just before, our FHC closed for Christmas/New Year Holidays, I helped a Member of our Ward, with "Filae", at the FHC; as, they has "French" Ancestry.

    .

    That worked fine; and, if I recall, we were using the "FHC Portal" access, to do so.

    .

    And ...

    .

    Here are some "Knowledge Articles" in 'FamilySearch':

    .

    How do I sign up for partner memberships?

    https://www.familysearch.org/help/helpcenter/article/how-do-i-sign-up-for-access-to-partner-memberships

    .

    Where it states (General Use):

    Quote

    ------------------

    You can learn about FamilySearch partner sites in our FamilySearch Solutions Gallery. Use the Filter tool to organize the partners by platform, device, language, and FamilySearch compatibility.

    • For price, be sure to check the partner's website.
    • Keep in mind that you can access many of our partners' sites for free from one of the many family history centers located around the world.

    .

    Support

    .

    If you have questions about any of the resources, benefits, or terms and conditions related to a membership, please contact the support team for the website.

    ------------------

    .

    How do I register for an account with Filae? 

    https://www.familysearch.org/help/helpcenter/article/how-do-i-register-for-an-account-with-filae

    .

    Where it states (General Use):

    Quote

    ------------------

    You can access Filae for free from FamilySearch family history centers worldwide. To register for your own account, please visit the Filae website.

    ------------------

    .

    Whereas ...

    As to ...

    .

    "Filae" NOT appearing in the "Solutions Gallery" of 'FamilySearch', that is odd ...

    .

    If I recall (but. of course, I could be wrong), it did at some stage, a while back ...

    But, 'Yes', certainly NOT there now ...

    Perhaps, it was removed, for whatever reason ...

    .

    Just my thoughts.

    .

    Brett

    .

    ps: I will send you a direct 'Message'

    .

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