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Hopefully, the "Glitch" with "Search Records" is 'short lived'. Thursday, 15 October 2020 about 6pm.

Brett .
Brett . ✭✭✭✭✭
October 15, 2020 edited October 16, 2020 in Suggest an Idea

All

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Hopefully, the "Glitch" with "Search Records" is 'short lived'.

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https://www.familysearch.org/search/record/results?treeref=...

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image

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Brett

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Tagged:
  • General User Interface Issues
  • Record Viewing
  • Record Searching
  • Family Tree
  • Sources
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Comments

  • Brett .
    Brett . ✭✭✭✭✭
    October 15, 2020

    All

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    I have found a bit of a 'work around'; but, even then, that is intermittent (ie. sometimes it work; and, sometimes it does not).

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    Very frustrating ...

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    Especially, at a "Family History Centre" of the Church that has "Re-Opened".

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    Brett

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    0
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    October 15, 2020

    I cant seem to get that link to work

    however - when I do a SEARCH - it is working for me.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    October 15, 2020

    Dennis

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    That link that I included was only partial, it did not include the full details of the individual/person I was using to search.

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    The "System" finally started to get a little better some x3 Hours later, when we were finishing for the night at the FHC (to go home).

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    "FamilySearch' was possibly doing some minor "In-Line" release/install/upload; or, a server was playing up.

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    Remember, when we are 'up and about', you guys are sleeping.

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    Most of the Major releases/installs/uploads generally occur Overnight, Mountain Time - that is why we, from this 'neck of the woods', seem to be affected the most.

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    As I said, just another (minor) "Glitch"; but, certainly, at a FHC when people need help; and, the "System" is playing up.

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    Brett

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  • GaryKing
    GaryKing ✭✭
    October 16, 2020

    Brett, Thank you for reporting this. This was not planned. There was a problem with the servers. An alert went off and woke up 7 of us around 1 AM our time, the same time your reported the problem on your side of the world. Yes, we do try hard to keep the systems running even if it is an early hour.

    This incident lasted approximately 1 hours 47 minutes. Restarting the servers solved the problem.


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