FamilyTree iPad app not saving “Reason this information is correct” text.

LegacyUser

David Craig said: Has anyone been experiencing problems with the Familytree app on an IPad failing to save text entered into the “Reason this information is correct” dialog boxes?
For about the past 5 months I have been experiencing problems using the app in this way. It will update the changed data fields but then not save the entered justification text.

if I re-access the edit mode for updating the entries and retype the justification and hit save, it ignores everything I just re-entered.

The only way I can get the text to be saved is by logging into FamilySearch using the Safari Browser and using the browser version of the software.

FamilySearch suggested resetting/clearing the Safari browsing history, but this has no effect on the performance of the standalone FamilyTree app.

As I document my changes fairly heavily, it is most frustrating.

FamilySearch indicate that no one else has reported this problem.

I have deleted the app and re-installed the latest version available in the App Store, but all to no avail. The problem persists.

iPad IOS is religiously updated, currently running IOS 14 for the IPad Air 2.

Has anyone else been experiencing similar problems with the app?

LegacyUser

Stephen Eric Biggs said: WI have had this with my iPad but it won't except this program and dose not save any mail I get from family search.org but I have noticed one thing if you have a iPad 2 then this program is not compatible with it so check what ipadyou have or is your iOS 0 or over if not it won't except either.

Wolfgang Binte

Hi there ...

Did you ever notice that for documentation of sources there is a special Tab like the one for the temple ordinances ??

I myself don´t use that "reason this information is correct" field at all (with few exceptions) ...

Greatings from Berlin-Neukölln ..

DebDT

I know that you posted several months ago but I wasn't sure your question was answered. You need to look at your operating system on your iPAD. You can read the article below to see if this information may be of help. Thank you for posting to the community. We want to make sure that your question has been resolved.

https://www.familysearch.org/help/helpcenter/article/what-operating-systems-do-the-familysearch-mobile-apps-require

Wolfgang Binte

Don´t mind, but Just a hint ... you wrote: "As I document my changes fairly heavily, it is most frustrating. "

Hopefully you also use the sources section for each person to "document ... changes fairly heavily,"

Good Luck

Wolfgang Binte

lstolk36

Dear Legacy User,

We found these two most helpful.

We have attached two knowledge articles for your review.

https://www.familysearch.org/help/helpcenter/article/family-tree-app-is-not-syncing-on-my-ios-mobile-device

also

https://www.familysearch.org/help/helpcenter/article/resetting-safari-on-an-ipad

We do with you much success.

Thank you for the work you are doing in Family Tree and we wish you much success.

dontiknowyou

Yes, I have reported that bug. Some changes require a reason but don't accept any reason, so Catch-22. I just leave those tasks for the future.