Bug submission: when adding a Photo artifact to an album, album list "disappears"

LegacyUser

Brian Craig McKibben said: I tried submitting this through FS help, but they wanted my helper number, which is unwarranted in this case. So...if FS wants to fix this, have at it. Otherwise, I know how to get around it, so it isn't a problem to me:

When adding a Photo artifact to an album in Chrome, if the album list is long and an album is chosen far down the list, the entire list panel will scroll out of view as soon as the album radio button is marked. For some users, this may be confusing. It probably isn't too hard to fix.

Good luck.

LegacyUser

Tom Huber said: The helper number is required for support to replicate the problem. They have to see what is happening with your account and the helper number is the only way for them to do that.

LegacyUser

Brian Craig McKibben said: I agree that access to an account could help --- as a last resort.

However, the policy of requiring that info as a gate up front, prior to any attempt to replicate a problem, especially in this day and age, is a too-heavy-handed one-size-fits-all approach.

In this case, I provided enough info for the problem to be duplicated on any computer with any account. It does not require access to my account. The policy as it stands right now seems to be an artificial means to thin the number of open problem cases.

As I said, if FS wants to fix this particular problem, good luck.

LegacyUser

Jessie Hearle said: Brian, perhaps posting screenshots here will help.
I am unable to replicate your issue with Chrome or Firefox, Windows 10
My album list is long enough to have to scroll down the page to see all the albums