Living people disappear from my family search account.

LegacyUser

Debra Louise Schupp said: My husbands living parents have disappeared from his account and my account and all our kids accounts. I don't know why. It is asking me to fill in info again but I am concerned about creating another ID number for those people.

LegacyUser

Tom Huber said: Welcome to the community support forum for FamilySearch. FamilySearch personnel read every discussion thread and may or may not respond as their time permits. We all share an active interest in using the resources of this site and as users, we have various levels of knowledge and experience and do our best to help each other with concerns, issues, and/or questions.

Living people in the massive tree can only be seen by those who have created the person's record. If you create a record for your husband's parents, only you will be able to see it.

FamilySearch FamilyTree, despite some claims to the contrary, and because of privacy laws not only where you live, but world-wide, is not ideal for recording living persons.

You may want to work with a tree on Ancestry, because you can share the tree with others, including the ability to edit the tree and that includes living persons. The person desiring access has to ask you for that access (and have an account with Ancestry), which you then grant to the other person. Note, it has been several years since I've done this, so the process may now be different.

Another option is to use a personal family tree management program, such as those located in the solutions gallery. The three fully certified (to work with FamilySearch FamilyTree) programs have free versions that will work for a lot of people (Ancestral Quest, Legacy, and Roots Magic). Because they feature free versions, you can given them a try to see which one you like the best. There are ways to share a tree over the internet through drop boxes, and so on. The three programs have user forums where you can ask about a method that would work for you and your family.

LegacyUser

joe martel said: Have you tried contacting support? They should be able to help you figure out what is wrong.

LegacyUser

Jeff Wiseman said: That is really odd. Especially that they should disappear from several person's accounts. That is because for living persons, each of your accounts would have a totally separate and distinct record (i.e., PIDs) for them. That would mean that a lot more than 2 records all disappeared at the same time.

Try doing a "Find" in the familyTree for your husband's grandparents and try tracing back toward you from them. If someone put a Deceased version of those records in the tree, there might be some kind of issue there.

LegacyUser

Jordi Kloosterboer said: Download the app on your phone and tap on the "My Contributions" tab, then the "Private Persons" tab. Are the people on there? If so, it may be that the relationships were the only things deleted?