Images aren't displaying or are displaying with "Image not Available" messages overlaid on them

LegacyUser

Ann H said: Image viewing isn't working from Search Records and Search Catalog or from Sources on the profile pages. When I do Search Records and click on the little camera, I get no image but a pink message saying " No Image Available." This is for records that the images definitely should be there, like census records. When I do a Search Catalog and give a location, I can get the images but they are overlaid with the "No Image Available" message along with an "Image Unavailable" message. I can click on each of those messages and close them, and then I can click on an individual image to view, and it comes up with the same two messages repeated. At least I can view the images this way. Also, if I try to go to an image from Sources on the Profile pages, in some cases like for a census, where you usually see a miniature census image it just says No Image Available.

LegacyUser

Jacob Reid said: We are aware of the issue and are working to resolve it.

LegacyUser

m said: Thanks!

LegacyUser

Jacob Reid said: The issue should be resolved.

LegacyUser

Ann H said: Yes, it seems to be working great now. Thanks.

L211

Hello, I'm getting an "Image Unavailable" message on a document I would appreciate having a copy of. It's in regard to my great grandmother's marriage. Is this something that can be repaired? Thank you for your time and courtesy.

Digital Folder Number 007578209 Microfilm Number2048456Originating SystemEASY Indexing Batch M00874-7

Julia Szent-Györgyi

@L211, there doesn't appear to be anything to be repaired: from a public (non-LDS) account like mine, that film has viewing restrictions, probably due to having records more recent than a privacy cutoff (probably 100 years).

If you click on the camera-and-key icon in the catalog (https://www.familysearch.org/search/catalog/775529), you'll see that the film is viewable at FHCs and affiliate libraries.

Sometimes LDS accounts have greater access to images, but I have no way of researching whether that applies here.