FamilySearch. Question: I have always been wondering, WHY are "My Cases" under "Help"; and, NOT, und
LegacyUser
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Brett said: FamilySearch
Question:
I have always been wondering, WHY are My ('Support') Cases located on the Drop Down Menu under Help; and, NOT, the Drop Down Menu under the User's/Patron's Display Name?
Yes, of course, our 'Support' Cases are a form of Help; but, once we (the User/Patron) raises a 'Support' Case (of any description); then, should not they fall under the SPECIFIC User/Patron, rather than under the GENERIC Help?
I mean, I am well experienced; and, well aware of where My ('Support') Cases are located; but, some new or less experienced Users/Patrons seem surprised and expected to find them under their Display Name - which I might add makes more sense to me.
Just curious.
Brett
ps: Of course, this is a minor matter with regard to the very many competing priorities in Family Tree (and, the Other parts) of FamilySearch; and, the very limited resources available to FamilySearch.
.
Question:
I have always been wondering, WHY are My ('Support') Cases located on the Drop Down Menu under Help; and, NOT, the Drop Down Menu under the User's/Patron's Display Name?
Yes, of course, our 'Support' Cases are a form of Help; but, once we (the User/Patron) raises a 'Support' Case (of any description); then, should not they fall under the SPECIFIC User/Patron, rather than under the GENERIC Help?
I mean, I am well experienced; and, well aware of where My ('Support') Cases are located; but, some new or less experienced Users/Patrons seem surprised and expected to find them under their Display Name - which I might add makes more sense to me.
Just curious.
Brett
ps: Of course, this is a minor matter with regard to the very many competing priorities in Family Tree (and, the Other parts) of FamilySearch; and, the very limited resources available to FamilySearch.
.
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Comments
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Tom Huber said: Good question, Brett. It makes no sense, since "My" cases are for those that I have opened and not all cases that have been opened by everyone.
In fact, when someone in this forum makes reference to a case they've opened, we have no way to view that case, even if they provide the case number.0