Portrait remains in gallery after photo attached to wrong person is detached (computer bug).

LegacyUser

m said: Portrait remains in gallery after photo attached to wrong person is detached (computer bug).

Someone attached a photo to the wrong person and I detached it, but it stayed in the Portrait gallery for selection as a portrait after it was detached. So the photo of a completely different person who died before this person marriage record date is now permanently in the Portrait gallery for selection as a portrait (until the computer bug is fixed).

Wrong Portraits can lead to bad merges.

So hopefully this computer bug will be fixed soon.

(In order to recreate this, upload a photo labeled "Test photo" to a person page and add to the Portrait and then delete the photo and the photo will remain in the Portrait gallery. Select Remove photo on the Portrait gallery. The photo will be removed from the Portrait but will remain in the Portrait gallery. This is different from the past in which you could remove an incorrect photo from the Portrait gallery.)

There always needs to be a way to remove a Portrait image from the Portrait gallery in case there is a wrong upload.

LegacyUser

Tom Huber said: Portraits are handled separately from the gallery. When an image is added as a portrait, it is a copy of the original image, which then can be manipulated to better fit the portrait area. That allows an image of a person that is on the edge of a photo to be added and centered in the Portrait area without being effected by the edge of the uploaded image. Before the change (sometime last year), some portraits were hard to control.

To remove or change the portrait, from the person's profile page, click on their portrait. That will provide three options:

LegacyUser

m said: Thanks for replying, Tom.

After the portrait is removed by clicking "Remove Portrait" (and after the photo has been deleted from the person page's Memories section), the photo still exists in the Portrait Gallery for selection in the future. (Which can result in incorrect merges.)

This is different from in the past in which Removing the Portrait would remove the Portrait forever.

Therefore, due to this computer bug, there is currently no way to remove incorrect photos from the Portrait gallery after a mistaken upload to the wrong person page.

There always needs to be a way to remove a Portrait image from the Portrait gallery forever in case there is a wrong upload.

LegacyUser

m said: Computer bug needs to get on the radar of a Familysearch employee.

LegacyUser

m said: Wrong merges = bad.

LegacyUser

m said: From what I can tell, any photo uploaded to Memories becomes part of the Portrait Gallery for selection permanently now and cannot be removed.

(And can be selected as Portraits and result in bad merges.)

LegacyUser

m said: The other day I detached a wrongly uploaded photo and removed it from the Portrait Gallery -- but it is still there. (After being deleted from Portrait and Memories.)

Today I did the opposite. I removed a wrongly uploaded photo from the Portrait Gallery then detached from Memories--and it is still in the Portrait Gallery.

So it seems no matter what sequence you use, wrongly uploaded photos remain in the Portrait Gallery forever now (computer bug).

LegacyUser

Tom Huber said: Hm. A year or more ago, we were told that deleted memories were kept in the system for a period of thirty days, in case the user accidentally deleted a memory they didn't want to delete.

That may apply to the portrait gallery as well. -- you might want to check those portraits you've deleted more than thirty days ago to see if that is the case...

LegacyUser

m said: The behavior of the computer has changed.

More than 30 days ago when we were talking about that I would detach a wrongly uploaded photo from Memories it would be removed from Portrait Gallery also unless it was the portrait and then you would click Remove and it would be gone forever from Portrait Gallery.

Now neither sequence works.

Now it is impossible to remove a Portrait from Portrait Gallery forever.

(Computer bug.)

That is why I say at the top we always need a way to remove a wrongly uploaded Portrait from Portrait Gallery in case of wrong upload.

LegacyUser

Tom Huber said: Again, wait for the 30-day period to expire and then check to see if the previously deleted portrait is still there. If so, then provide the PID of the person where this is a problem.

LegacyUser

m said: If I remember correctly, the photos I detached over 30 days ago have little exclamation points and the Portrait isn't working. Possibly a separate computer bug which I am less worried about.

LegacyUser

m said: Computer bug still there.

LegacyUser

m said: So what I think is going on with Portraits is 2 computer bugs:

1) Computer bug that when you currently detach a wrongly uploaded photo and removed the associated portrait, in whatever order, it doesn't work and you cannot remove the portrait permanently from the portrait gallery---which you could do in the past---which will result in people being able to select the wrongly uploaded photo as portrait and incorrect merging.

2) Computer bug that over 30 days ago if you detached a wrongly uploaded photo and removed the associated portrait, in whatever order, you now only see an exclamation point and little broken symbol as the portrait. If I remember correctly. I am less worried about this computer bug because it will not cause incorrect merges.

(2 different computer bugs in Portrait.)

LegacyUser

Ron Tanner said: I am confused. There is no "portrait gallery". There is only one portrait for each person in the tree. Every user has a gallery. A portrait is created from an image you upload or from an image from your gallery. When you upload, the photo is in your gallery.

Your gallery and the portrait are two independent systems. They only interact with each other is for the brief moment that you choose or upload a picture. Once a portrait is created the two systems don't interact except to modify or create the portrait.

When you detach an image on the person memories tab it only removes the image from the person's memories tab- it does not affect any portraits. Deleting a portrait does not do anything to the person's memory page. So I am wondering if there is an expectation that if one deletes the portrait the corresponding photo is removed from the person's memories tab.

LegacyUser

m said: There are 2 "Photo Galleries"

1) Portrait Gallery - when you click on "Portrait," you will have 3 choices: 1) edit 2) replace 3) remove. If you click on "Replace," it will take you to the Portrait Gallery which is a group of photos you can select from to change the Portrait to a different photo.

2) Memories - when you click on "Memories," it will take you to the Memories Photo Gallery where all the photos are located that were uploaded to that person.

Computer bug - after a photo in the Memories is deleted or detached and after the same photo is removed from the Portrait, it no longer appears in the Memories Photo Gallery but still appears in the Portrait Photo Gallery and cannot be removed permanently (like it could in the past). Therefore there currently is no way to remove permanently wrongly uploaded photos from the Portrait Photo Gallery (like we could in the past) to prevent bad merges. Which is why this is a computer bug.

LegacyUser

Beth Ann Wiseman said: Thanks for your feedback. The list of photos on the memories tab of the person page (what you called the memories gallery) and the list of photos to choose for a portrait (what you called the portrait gallery) should be exactly the same list and include only those photos that are currently attached.

I was able to reproduce the problem you were seeing and have created a bug report for the engineering team.

Again, thanks for your feedback.

LegacyUser

m said: Thanks, Beth.

What about the 2nd Portrait computer bug I mentioned, where the portrait has a "!" in it, broken symbol, and when you click on it a red error message?

(Portraits removed over 30 says ago.)

LegacyUser

m said: Beth, could you please acknowledge the 2nd computer bug on this thread so that I don't have to make another thread just for the 2nd computer bug?

LegacyUser

Beth Ann Wiseman said: For the second bug, I would need to see an example. Do you have a tree person id (PID) where the portrait is not working that I could look at?

I would need to be able to reproduce the bug or at least see it broken to write a bug report.

LegacyUser

Beth Ann Wiseman said: The bug has been fixed with regard to previously detached photos reappearing in the choices for adding/replacing a portrait.

LegacyUser

m said: LBLW-PWL

LegacyUser

Beth Ann Wiseman said: I investigated the issue with the red exclamation mark for this portrait. What I found is that the system is "working as designed" however it isn't very helpful.

I have created a bug report that addresses the issue. How the engineering team addresses the issue or when, is unknown.

What is happening with this portrait is that there is something in the source image that the library that crops out the portrait doesn't like and can't create the cropped portrait. The red exclamation in this case, really means --- sorry we couldn't create your portrait.

It's not just that the portrait is not available at this time, it's broken and will never be fixed.

What can you do about it? You can try adding the portrait again, however, it most likely will result in the same error if you are using the same source image. You could try one of the other photos (if there are others) to create a portrait to replace the one that is broken. (The current broken portrait is made from the first photo -- the wood house.)

If you really want to use that photo for a portrait, you can download the photo you want to make a portrait from, then use some image editing software (like IrfanView) and create a new image from it. In this case, the source file is a bitmap, you could try generating a .jpg file. Then create a portrait from the .jpg file. This will attach the new file to the tree person as you create the portrait. You can delete the photo once the portrait is created and visible on the person page and remove the duplicate from the person page. Ugly workaround, but really the only option at this time.

LegacyUser

m said: I think I saw 5 portraits like this in a row.

LB48-JR8

LegacyUser

m said: Yes, all 5 or so of those portraits in a row are broken and will never be fixed.

Computer bug.

LegacyUser

Beth Ann Wiseman said: If you want to post the tree person ids of those broken portraits, I will add those to the bug report.

LegacyUser

m said: I think that is enough to get it into the queue. Once you fix the computer bug I expect all of the affected portraits on Familytree will be fixed.

LegacyUser

Beth Ann Wiseman said: The bug with the portrait has been discussed by the engineering team, and the solution is to change the error message and provide support with an article to help fix affected portraits. There are over 12 million portraits in the system and only about 40,000 that have this problem. The effort to fix the cause of the problem didn't seem worth the cost.

For this particular case (LBLW-PWL), we did choose another photo to create a portrait from, and this one worked.

So none of the other affected portraits in Family Tree will be fixed, but there should eventually be a better error message and help for these cases.

LegacyUser

m said: Beth, could you please look at my other computer bug thread that has not yet gotten the attention of FS and acknowledge that it is a computer bug?

https://getsatisfaction.com/familysea...

(I think the engineers need to be aware of problems even if the computer bugs are minor.)

LegacyUser

Beth Ann Wiseman said: m -- I was able to reproduce the issue (thanks to the info on this forum) and I have submitted a bug report to the appropriate team.

LegacyUser

m said: Thanks, Beth!

LegacyUser

Martin Lehmann said: I attempt to load a portrait and receive a red error. "We had a problem on our end. Please try again later."
This has been going on for several weeks. Anyone have this issue?