Ordinances: Cannot request- Not available.

LegacyUser

Kenny Mazzanti said: We need a Knowledge Article specifically addressing "Cannot Request" . The articles for 'Not Available- needs information' do not address the specific criteria for answering the why of this question or how to resolve the issues that may be involved. Perhaps a list of reasons why this restriction has been placed on a persons ordinances such as Religious Sensitivity, membership issues, Historical Person, Birth is pre-1500, etc. An explanation will answer the question in the patrons mind and cut down on calls to request the ordinances and the whole approval/denial process.