Android app shows no parents for recently deceased, but shows OK in Windows Chrome
The Android Family Tree app shows no parents.
But the parents show OK on Windows Chrome: father is KWZ3-W6Z
In fact, the Android app shows the son Nile on that father's record. But switching to the son shows no father.
Best Answer
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@LegacyUser I searched for Nile LeRoy Boyle (G7BM-K4P) using the Family Tree app on an Android mobile device. I see his parents. Are you still not able to see Parents when you open Nile's page in the app? If not, the help center article, The Family Tree app is not syncing on my Android mobile device has some things to try. Usually I can get it to synchronize using the Clear Cache option.
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Does FamilySearch have mobile apps?
Article Id: 1368, Published August 20, 2020
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"For further support with mobile apps, refer to the help feature within the mobile app. "
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Pete
Short Answer: 'Yes'.
In fact, there are two (x2), they being, (1) "𝐅𝐚𝐦𝐢𝐥𝐲 𝐓𝐫𝐞𝐞"; and, (2) "𝐌𝐞𝐦𝐨𝐫𝐢𝐞𝐬".
For ... Android ... iOS ... Kindle
I have BOTH loaded onto my "Mobile" (Android) Phone.
They can be loaded onto "Tablets" and other devices, as well.
They are FREE to "Download" onto "Mobile" Devices.
Here are some "Knowledge Articles" in 'FamilySearch':
[ Including the one you mentioned ... ]
𝐃𝐨𝐞𝐬 𝐅𝐚𝐦𝐢𝐥𝐲𝐒𝐞𝐚𝐫𝐜𝐡 𝐡𝐚𝐯𝐞 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩𝐬?
https://www.familysearch.org/help/helpcenter/article/does-familysearch-have-mobile-apps
𝐇𝐨𝐰 𝐝𝐨 𝐈 𝐝𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐅𝐚𝐦𝐢𝐥𝐲𝐒𝐞𝐚𝐫𝐜𝐡 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩𝐬?
https://www.familysearch.org/help/helpcenter/article/how-do-i-download-familysearch-mobile-apps
𝐖𝐡𝐚𝐭 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐝𝐨 𝐭𝐡𝐞 𝐅𝐚𝐦𝐢𝐥𝐲𝐒𝐞𝐚𝐫𝐜𝐡 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩𝐬 𝐫𝐞𝐪𝐮𝐢𝐫𝐞?
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐭𝐡𝐞 𝐅𝐚𝐦𝐢𝐥𝐲 𝐓𝐫𝐞𝐞 𝐚𝐩𝐩 𝐚𝐧𝐝 𝐌𝐞𝐦𝐨𝐫𝐢𝐞𝐬 𝐚𝐩𝐩𝐬?
I hope this helps.
Brett
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The Family Tree app on your mobile device and your FamilySearch account on the website synchronize automatically when you connect to the Internet. If synchronization fails to happen, here are some things that you can try:
Clear the cache
- In the Family Tree mobile app, tap the three lines in the upper left corner.
- Tap Settings.
- Tap Advanced.
- Tap Clear Cache.
- Read the message carefully to be sure you want to continue. Then tap Continue.
Refresh the person
If you want to update information for one person, you can use the Refresh Person option. The system retrieves the latest updates for all sections of the Family Tree record you are currently viewing.
- In the Family Tree mobile app, navigate to an individual's person page.
- Tap the three dots in the upper right corner.
- Tap Refresh person (if you do not see this option in the menu, tap More).
Note: For screens with lists, you can pull the list all the way down. The "pull to refresh" option is a common method on mobile apps.
Sign out
Sign out of the app and sign in again to synchronize the app and the website. You need a strong wireless internet connection available for your phone.
Uninstall the app
If you are still having trouble, try uninstalling the app on your phone or device, and then reinstalling it.
Related articles
Family Tree app is not syncing on my iOS mobile device
Admin
Brightspot URL https://www.familysearch.org/help/helpcenter/ar...
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If you have not been successful accessing your parents on your Android device, we have added additional information.
Does FamilySearch have mobile apps?
April 20, 2020
FamilySearch supports the following mobile apps:
- FamilySearch Family Tree ( Android , iOS , Kindle *)
- FamilySearch Memories ( Android , iOS , Kindle *)
- RootsTech ( Android , iOS )
*To use the FamilySearch apps on a Kindle or Amazon Fire tablet, you first need to download the Google Play app.
FamilySearch does not support any mobile apps for Windows.
For further support with mobile apps, refer to the help feature within the mobile app.
Related articles
How do I download FamilySearch mobile apps?
What is the difference between the Family Tree app and Memories apps?
Where do I find information about RootsTech?
Thank you for the work you are doing in Family Tree and we wish you much success.
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Dear Legacy User,
Welcome to the FamilySearch community. Thank you for the time you spend asking questions. Your question has been answered by others, we are not certain if you have been successful
Regarding: we received your question ' The Android Family Tree app shows no parents. But the parents show OK on Windows Chrome: father is KWZ3-W6Z "
If you have not been successful accessing your parents on your Android device, we have added additional information.
If you have not been successful please reply so we can continue to assist you. Thank you for continuing to use this method of communications.
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