Bug in creation of photo for profile picture?

LegacyUser

Justin Masters said: I attempted to create a profile picture for Emery Louis Meredith
https://www.familysearch.org/tree/per...

I have a picture uploaded, but when I try to create the profile picture, I zoom out to fit as much as I can, and when I hit Save, it tells me repeatedly that there's a problem on familysearch's end.

Any idea why? I've tried again later a number of times and it didn't work any of those times either.

LegacyUser

Tom Huber said: Hm. Worked for me. Windows 7 with Chrome.

However, the image is too large. It needs to be downloaded and shrunk in terms of dimensions. For the purpose of the portrait, I would shrink the photo by about 50 percent. The ideal way to do that is not to shrink the dimensions, but the dpi, given the end result is not going to be very big.

I removed the portrait after I captured the screen shot. That's so you can do some additional testing and if you are still having problems, you can report what operating system and browser you are using.

LegacyUser

Justin Masters said: Hmm... Well, that's odd. I *DID* shrink the photo by 50% (before uploading it) in both the X and Y axis (making it 25%, and keeping the aspect ratio).

You're saying that it needed further reduction? (Wow.. it must have been a big photo when I first saved it from an obituary I found).

It says it's 200x300 pixels on the copy I have saved on my computer (before I uploaded it).

I had Windows 7, with firefox 69.0.1 (64 bit version).

Thanks Tom! Uh, would you mind putting it back? :-)

Given the size I see on my system, I'm guessing there's something wrong with my browser on the site.

LegacyUser

Justin Masters said: I just tried again, and it still doesn't work for me.

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Jeff Porter said: I just tried the same thing as Tom. It worked fine for me also.

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Jeff Porter said: Haha, I also removed it after trying it. But I just put it back since you asked Tom to.

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Tom Huber said: This appeared to be a browser issue.

LegacyUser

Tom Huber said: Yeah, I think it is a browser issue, which the engineers need to look at.

After looking at this, sizing via the zoom control is an issue (not in what you uploaded, but the image width seems to have limited how far out you could zoom).

I think the problem was with having to zoom the uploaded image (with the portrait controls) to the limit. For some reason, Firefox and the site could not get along with the image zoomed out as far as that part of the site would allow and so you got the error. If you had more to work with (it looks like you do what I do; pull the image from a published obit) in terms of border, you would not have had to zoom out to the max and things could have worked (maybe).

I looked at and downloaded Louie's mother's image from her memory and there, you had a "larger" image of the two girls, so you didn't have to zoom out to the max available to nicely fit her image in the portrait area.

This is something the engineers might want to consider (over and above the error that Justin received. In many instances, we are working with an image that has constraints of some kind, such as the one that Justin is working with. So we need to be able to zoom further out than one of the dimensions currently allow. This means that the portrait may end up with the image having faux borders to get the size of the person's head ideally sized and centered (such as Louie's mother's image).

I added a white border to the image with irfanview, then uploaded the resulting image to my memory gallery and tagged it to Louie. Then I replaced the image Jeff had set with the new image, but I still had to zoom to the max allowed. I did this with Chrome. I don't know what would have happened if I tried it with Firefox.

If you want, you can go back and use the original image you uploaded (or ask me or Jeff to replace it with your original image), or leave it with the white border I used. Or, you could go ahead and use irfanview to add a different border, possibly one that more closely matches the background...

LegacyUser

Justin Masters said: Thanks Jeff!

Tom, correct me if I'm wrong, but pixels (and measurements associated with it) are oriented towards the display of an image electronically, where dpi is the measurement when printed out.

Now, maybe the number of bits used per pixel to give the breadth in colors possible might give it a bit of a size difference. But the image on my hard drive is 6KB in size, so... I just don't see much size here. And when I saved the photo down from familysearch, it showed up even smaller! (5KB)

So I'm going with a firefox issue, and not a photo size.

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Tom Huber said: I must say that Louie looked pretty good for being 98 (if that was his age when the photo was taken).

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Justin Masters said: Yeah, I'm kinda thinking it was a GOOD picture. Not a RECENT picture. (no offense to any relatives).

Depending on how I look when I pass, I'd probably prefer something recognizeable, not closer to a [reference to a skull deleted]

LegacyUser

Tom Huber said: dpi impacts both display and print. Ideal dpi for display is 72 dpi where minimum for printing is 300 dpi (the old LaserJet I output was 300 dpi). Obviously, for pictures, 300 dpi could be consider overkill, unless you wanted to manipulate the picture in some way.

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Justin Masters said: Thanks Tom.

I just now tried on a different picture (different person) and this one worked. The only thing I have seen in common with past failures is when the circle "focal area" touches the sides of the photo boundary, then I get that error.

LegacyUser

Jeff Porter said: Thanks Justin. That problem I can duplicate. I'll take it up with the powers that be at FS.

LegacyUser

Tom Huber said: The image of Louie's mother and her sister is 200 dpi, which allows for us to zoom without seeing much in the way of "pixelization."

I typically will scan photos at 300 or 600 dpi. This can produce some big images in the megabyte range, but it gives me the flexibility that I need.

I have a 1 TB portable USB-powered drive that I use for my local database and images. At one time, I could fit everything into a 2 GB flash drive, but no more because I store of a lot of documentation on that drive, including downloaded pdf files of books.

I use a program to break out the pdf files into individual page jpeg files with 300 dpi as the file dpi.

Most of the time, I don't save photos at 72 dpi, which is fine for a full sized display. I prefer to use a higher dpi because it gives me a lot of flexibility. When I download an image from FamilySearch's image viewer, it typically downloads at 200 dpi.

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Tom Huber said: Well, the problem you are having is definitely associated with Firefox. What prompted some of this off-topic discussion was prompted by me playing around with the image and realizing that the portraiture was impacted by the width (or height) of any thumbnail that we might use.

FamilySearch needs to take another look at that to see where they could improve things to the point where we could have more flexibility when we zoom an image.

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Justin Masters said: Thanks Jeff!

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Justin Masters said: Jeff, the problem is back again (I think this is the 3rd return... ) and it's not just in firefox, it's in Chrome as well.

I wasn't able to add this person's portrait... G35G-WG3

LegacyUser

Justin Masters said: As an aside... is there any code control there? This seems to be broken, then fixed... then broken again.. fixed.. broken.

It's a bit frustrating...

LegacyUser

Justin Masters said: Different bug for creating a profile picture: (I suspect it's a data issue with this person)



I've had this problem for over a week on this person (I thought I reported earlier, but no traction)