Hey! Settings; then, Notifications. Notification Delivery Option. FaceBook Messenger. Option has DIS

LegacyUser

Brett said: Hey!

Settings; then, Notifications

Notification Delivery Option

FaceBook Messenger
- Category = Collaboration; and,
- Notification Type = Messages.

That option has DISAPPEARED altogether from "Settings"!

Previously (last):



Now (current - as at 12 January 2020):



What gives, what is the story?

Not that I used such, just curious.

Brett

ps: FYI, for 'light' reading ...

(1) "FamilySearch". Help Centre. Knowledge Article.
How do I find a past campaign message from FamilySearch?
https://www.familysearch.org/help/sal...

(2) "FamilySearch". Wiki. Article.
Facebook
https://www.familysearch.org/wiki/en/...

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LegacyUser

Amy Archibald said: Facebook used to allow business to use their Messenger Bot which allowed users to opt in to receive notifications from the business to come through Facebook Messenger. Facebook has discontinued the use of the Messenger Bot for all businesses; which includes FamilySearch.

Those of us who used the FamilySearch Facebook Messenger option were sent this message on the 9th of January:

"Hello, Facebook will no longer allow FamilySearch to use Facebook Messenger to send subscription-based notifications. FamilySearch will end support for Facebook Messenger on 15 January 2020. You will receive future Calendar Notifications as FamilySearch Notifications on FamilySearch.org."

Another business I used this feature with notified me of this change December 20th.

LegacyUser

Brett said: Amy

'Thank You' so much for that information.

Not having the "Facebook" 'Messenger' option checked/ticked to receive 'Messages' from "FamilySearch", in 'Messenger' of "Facebook", is why I did not received such a 'Message'; and, hence, why I was NOT aware of the matter.

Again, 'Thank You'.

"FamilySearch" have "Removed" that pretty quick from "Settings"!

Perhaps, "FamilySearch" needs to 'up-date' the aforementioned "Knowledge Article" by removing the references to "Facebook Messenger" in that article - all in good time, I suppose.

Just a thought

Brett

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