Login not working again----computer bug. (Firefox)
LegacyUser
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m said: Login not working again----computer bug. (Firefox)
I'm assuming many patrons can't login right now. Hopefully, it will be corrected soon.
I'm assuming many patrons can't login right now. Hopefully, it will be corrected soon.
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Comments
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JT said: I'm in, but I'm inside a two-week "keep-me-logged-in" window. So I just have to click Sign-In, and voila.0
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m said: Unfortunately, everyone is not as lucky. But the good news is I brought it to the attention of FS, so hopefully people will not be locked out for too much longer.0
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joe martel said: m,
I logged in a couple of times in Safari and Chrome. I don't use firefox anymore so I couldn't try that. Have you tried logging in with one of those?0 -
joe martel said: I got logged in with Firefox 71.00
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m said: I was able to login with the same computer, browser just now.
Was it fixed by FS? Or is it a bug related to some variable?0 -
m said: The last login bug was just single-login and not 2-week login. This could be some other variable.0
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Logan Allred said: There are a small number of logins that fail each day for random reasons that we have not been able to figure out yet. Normally trying again works, sometimes immediately, sometimes after clearing cookies.0
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m said: I tried more than 8 times before I decided I was not mis-keying and it was a real Login problem and to make a thread.
I will keep logging in with Firefox as single day for a while and I will let you know if I notice anything.0 -
m said: It is too bad the variable for this computer bug is not obvious.
I am glad FS is working on it.0 -
Logan Allred said: Do you remember if you got an error, or did it seem to sign in correctly, but then took you back to the sign in page immediately?0
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m said: No, that was a previous Login bug symptom. No error, just reload the sign-in page when you sign in correctly. (Not a hard lock out, you are signed in, you just can't get in because the wrong page is loading.)
This was a red error hard lock out message. You are locked out. You are not signed in when you signed in correctly.
(This should make sense compared to previous Login computer bugs but if it doesn't I can try to re-phrase.)0