"Changes to People I'm Watching" list has stopped showing current names

LegacyUser

Jeff Wiseman said: As of today, changes that are made to people on my watch list are still showing up on my "Changes To People I'm Watching" list, but the names are all missing. Earlier changes (yesterday and before) are still all showing correctly.

LegacyUser

Brett said: Jeff

I just check mine; and, it is working just fine ... 'Names' are displayed!!!???

Brett

ps: Latest versions of, both, 'Google' "Chrome"; &, 'Mozilla' "FireFox", with "Windows 10".

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LegacyUser

Jeff Wiseman said: And that is for changes which were done in the last 10-12 hours?

I'm currently using macOS Sierra and Safari 12.1.2

LegacyUser

Brett said: Jeff

'Yes', you appear to be correct ...
We just did some "Fixing" with "Changes" that appeared in my Wife's Account ...
And, 'lo and behold' ... SAME, SAME ... as you have indicated ...

It is BROKEN ...

Brett

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LegacyUser

Brett said: FamilySearch

As 'Jeff' has indicated ... it is BROKEN ... for CURRENT "Changes" ...

Brett

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LegacyUser

Jeff Wiseman said: It seems to be working again this morning, although anyone from yesterday marked as "[Unknown Name]" is still marked that way.

LegacyUser

Jeff Wiseman said: WRONG!

It is still broken.

However, when I show the changes that *I* made, the name is displayed. Any that anyone else made is broken. Note that frequently, the change doesn't even have the name of the person that did it!

LegacyUser

ATP said: Yep, still broken. Have been experiencing the same situation you mention for past couple of days!

LegacyUser

Brett said: Jeff

Odder and odder ...

Mine is different again to yours ...

Lists my "Changes"; &, lists the "Changes" by some others, without "[Unknown Name]" ...

All good ...

But ...
That said ...

Whereas, lists the "Changes" by some others, with "[Unknown Name]"; when, in fact, there is a Name.



Very Odd indeed ...

Brett

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LegacyUser

Tom Huber said: This definitely needs to be addressed.

The display of changes list is inconsistent.

At times, it doesn't display the changes I've made, whether the box is checked or not. At other times (like right now), it does.

I have not run into the (Unknown Name) problem, but I have no doubt that it exists.

Working (Currently):
Current version of Chrome (64-bit) on Windows 10.
Current version of Chrome (64-bit) on Windows 7
Current version of Firefox (64-bit) on Windows 10
Current version of Firefox (64-bit) on Windows 7

Not checked: Safari
Not checked: MS-Edge

LegacyUser

Tom Huber said: Changes were made on 15, 17, 18, 19, and 20 April

LegacyUser

Adrian Bruce said: Yes - I've got changes made on 16 April where the lefthand column is of the format:

[Unknown Name]
LHNF-STV

The previous changes (made by anyone) in my list were 5 April - they're OK, and the next ones after, were made 21 April and are OK. The detail on the right appears OK for me in all cases.

(Latest Firefox, Win 10)

Fortunately the pop-up cards appear to be OK, as is the contents of the "All Changes" on the profile concerned, which suggests that the contents of the Watch List report repeats info held elsewhere, so it ought to be possible to recreate it. ("Possible" does not equal "easy"!)

LegacyUser

m said: I have been having the same problem since February.

I have not been able to figure out what the "unknown name" ones have in common.

(Firefox browser.)

LegacyUser

Jeff Wiseman said: Today, several of the "Unknown Name" identifiers are now showing the correct names, BUT NOT ALL.

Here are some more issues that may or may not be related (I know that at least one of them was reported here a couple of months ago):





These screen shots were taken today.

ALSO note that the Filter has stopped working as well!

LegacyUser

Jeff Wiseman said: Yea, the problem seems to have first showed up about 15 or 16 April 2020. What FS software got changed then?

LegacyUser

Jeff Wiseman said: In my observation, it is all of the changes that were NOT made by myself. Those made by myself are always showing the correct names. Also (with the exception of yourself) things seemed to have been ok up until the 15th or 16th of April.

LegacyUser

Paul said: Doesn't make too much sense to me. Another user carried out a merge on a child of a couple I'm watching. The father's name is showing correctly, but the wife as "Unknown Name".

LegacyUser

Jeff Wiseman said: The thing that is a little irksome about this is that all of these capabilities of the watch list used to all work correctly. How can so many things get broken at the same time? And why does this type of thing happen so frequently?

LegacyUser

Tom Huber said: These details (listed above) have to help the engineers chase this down.

Here's some more to consider:
I have only 72 people on my list
I have 109 entries with my changes suppressed, 130 without them suppressed.

Time of day does not seem to impact the system (for me) -- I'm in the Chicago area

There are some funky things going on with the sort order... default is by date (most recent first).

But if I play around with the name filter and then clear it and play with name sort order, it does not return to the original (unsorted order) -- three stages are present: alpha ascending, alpha descending, and grouped with the last filtered at the top, even though the filter is now cleared.

LegacyUser

gasmodels said: my guess - strickly a guess is that the information is based on ID and when the system goes to get the name from the ID it times out so the issue is not with the watch list but the routine that provided the name information from the ID. - if this were working slowly then you would get intermittent cases for time-out with unknown name resulting and other times it would respond.

LegacyUser

Tom Huber said: The above are when Changes list is displayed. People I'm watching seems to be working without problems.

LegacyUser

Tom Huber said: When I first open the list, it takes quite a bit of time to set up and then display the list. (see below for my numbers).

LegacyUser

Tom Huber said: Earliest change was 29 February 2020.

LegacyUser

m said: The filter hasn't worked for about a month. Not sure if all the way to February like the "unknown names."

LegacyUser

m said: The "unknown names" on mine are a mix of lots of people who made changes. So far I can't see anything in common.

LegacyUser

m said: 3 February is start date for "unknown names" for me.

LegacyUser

Adrian Bruce said: Some of Jeff's issues also apply to me but I'm just working from memory so can't confirm. I suspect that I didn't notice them to start with, because the inconsistency of the FS User Interface obscured issues - ie I'd forgotten what it was supposed to look like.

LegacyUser

Adrian Bruce said: Weird - maybe. The email Weekly Changes Report has the correct names, even for those showing as Unknown in the online list. So maybe the underlying data is OK??

LegacyUser

Paul said: I have noted the "Unknown Name" problem for changes I made today to three individuals. This is the first time I have seen this against IDs for which I (rather than another user) have made the changes.

Surprising lack of any Employee response, as we are usually advised when there is a known problem and/or the matter is receiving attention.

LegacyUser

Adrian Bruce said: Confirmed that the "Filter" item does nothing for me (in Firefix at least).

If I hover over a working PID, it gets underlined (which to me says "this is a link") but it doesn't act as a link. A pop-up of name and PID does appear. Not certain what's supposed to happen in FS beyond the general principle that underlined stuff is supposed to be a link.

If I hover over a PID for an unknown name, a pop-up saying [Unknown Name] appears - with no PID, which is inconsistent with the above - and odd, because the PID is there!

Note that the "Copy Id" pop-up does not appear in Firefox - though I see tiny bits of a line as if it's being painted on the screen but underneath the line below.

Hovering over the name gives the same results as hovering over the PID in both cases of real and unknown names.

Clicking the name - whether real or unknown - brings up a correct, fully named card for them.

The "Hide Changes" checkbox is working for me and it shows the tick in the box.

Chrome behaves like Firefox except that the Copy Id pop-up appears and works.

In Chrome, running on the Beta site, of course there are no updates dated in the odd range to cause any issues but the Filter item does work - if that's informative?

I'm only listing these things in the hope that they might bring inspiration to whoever is looking at them to fix.

LegacyUser

Jeff Wiseman said: Yes, the data is ok. If you simply go over to the Watch list, they are correctly shown there as well. It has something to do with the construction of the "Changes to People I'm Watching" list. The ironic thing is that the [Unknown Name] link goes to the correct place.