We are at the Henderson County Library in Henderson, KY. It is supposed to be an affiliate site, but they don't know how to access family search except to tell us to log in with our own login. That doesn't help us; we need access to the locked records.
2nd the Affiliate site search is not working -- 4 different computers, 2 different browsers, and 40 minutes now...
3rd. I realize that the main center has been closed for over a year now, but there is absolutely no reason why nobody is scheduled to pick up the phone or answer a chat!
For restricted records, the Affiliate Library need to do certain things as set out in the article
"Our affiliate library needs access to restricted images" Article Id: 875 https://www.familysearch.org/help/helpcenter/article/our-affiliate-library-needs-access-to-restricted-images
the Affiliate libraries are showing as red symbols and FHC as the green tree