Better method for FamilySearch to respond to cases
Larry Bassist said: On several occasions I sent in questions that became cases for FamilySearch and instead of responding to the very specific question I asked, they just sent back some article from the Wiki that only very tangentially touched on a broader subject. It would have been very easy for someone to see that the "answer" did not really address the question. So I had to either go back and forth several times or call in and talk to someone and sometimes that did not help either. There must be a better way or better training that can be done. If they don't know the specific answer then say so, and have an escalation path so that questions actually get answered with the authoritative answer. Do they even read the whole question and explanation or just the title given to the question?