Our Family History Center in Seattle has been open by appointment only for 2 weeks now. Is it neces

Laura Collier

Our Family History Center in Seattle has been open by appointment only for 2 weeks now. Is it necessary for us to close the center for the updates or can the few patrons who come still participate as long as the computers stay on?

Christina Sachs Wagner

This question was answered during the FHC Tech Support Zoom meeting. If upgrades to Windows 10 are needed on your computers, there will be several restarts during the process. If they are already Windows 10, patrons can use them without interruption, but computers should remain on through the week as inventories will be made.

Ken Richins - NA FSCS Specialty Lead

You do NOT need to close the center. But you need to be aware that the computers during the update week, may at any time automatically reboot cause the patron to lose whatever information they were working on when the computer reboots. The Windows 7 computers will do more rebooting than the Windows 10 computers but are still subject to automatic reboots during the week.

Brett .

@Laura Collier​ 

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Laura

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I am "Tagging" this (General) 'Question' of yours, to the (Private) 'Group' being "FHC Technical Support (North America)", in this "Community.FamilySearch" Forum; so that, the members of that group can answer/assist you.

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That 'Group', is a "Private" 'Group'.

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IF, you have responsibility (ie. Stake 'Calling') in the "Family History Centre" in Seattle, Washington, USA; THEN, you can "Request" to "Join" that group.

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Brett

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@FHC Technical Support (North America)​ 

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Laura Collier

Thank you for your help.