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I am trying to view a Slovakia Church and Synagogue Book film in the Greek Catholic Church, County-

Eileen Jaszewski
Eileen Jaszewski ✭
November 20, 2020 edited February 11, 2021 in Search
I am trying to view a Slovakia Church and Synagogue Book film in the Greek Catholic Church, County- Bardejov, place-Chmel’ova. I have been able to view the films online, now I am getting the message “ An error has occurred. Please try again”

Is anyone else having this problem?? Any idea why, or when it will be viewable again?

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Best Answers

  • A van Helsdingen
    A van Helsdingen ✭✭✭✭✭
    November 20, 2020 Answer ✓

    Are you logged in?

    Most records cannot be accessed unless you are logged in. Usually you will be directed to the sign-in page if you are not logged in, but sometimes an error message can occur.

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  • Nvpattt
    Nvpattt ✭✭✭
    April 6, 2021 Answer ✓

    Sometimes when you do a lot of researching, the computer will need to have the cookies cleared. If you clear all cookies, it can affect your access to other websites you frequently use. So it is recommended that you try a few other things first:

    1. Make sure that you use a supported Internet browser.
    2. Delete just the cookies that FamilySearch uses. Follow these instructions:
      1. Go to https://FamilySearch.org/cookies.
      2. When the message Reset your cookies? appears, click Yes.
    3. If the problems still occur, clear all of your temporary files and cookies, and then restart your computer. Please search the web for instructions for your specific browser.
    4. If you still have problems, delete your autocomplete history. Again, please search the web for instructions for your specific browser.
    5. (Optional) Reset your cookie preferences, if you do not like the default choice


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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    November 20, 2020

    @Eileen Jaszewski​ 

    .

    Elieen

    .

    Firstly ...

    .

    It could be that the "System" is just running slow; because, of many Users/Patrons; or, a problem/issue.

    .

    Have you tried a number of times, spaced apart?

    .

    Secondly ...

    .​

    IF, you have attached; and/or, accessed, this Film before; but, cannot now; THEN, it could be that the 'Contracural Agreement/Arrangement' between, the Record "Custodian"; and, 'FamilySearch'​, has "Changed" (eg. Renewed; and/or, Amended); and, the record is now, NOT available to access/view 'On-Line'; or, "Restricted" in 'FamilySearch' - for whatever reaon; and, there are many.

    .

    That said ...

    .

    So, that we, may look; and, help you ...

    .

    WHAT is the "Film" number?

    Or, WHAT is the "D.G.S" number?​

    .

    ​Let us know.

    .

    Brett

    .​

    ​

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