My Aunt and I are trying to figure how to help one another with our family members input. Is that t
Answers
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@James W Slaughter III
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James
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IF, you can see the "Help Others" 'Icon'; THEN, you are a Member of the Church.
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.'Yes', the "Help Others" function/facility/feature enables you to basically "Log In" AS the User/Patron you are helping.
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You CANNOT do EVERYTING, that the User/Patrons can do with their Account; but, you can certainly act as their "Proxy" in doing most things.
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Remember, you basically SWITCH this "Help Others" function/facility/feature, ON; and, OFF, each time you use it - you have to go through the same "Access" process each time.
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The number that you "Enter" is actually the "Helper Number" of the User/Patron that you are helping.
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You have to obtain that "Helper Number" of the User/Patron that you are helping, directly from that person you are helping.
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The "Helper Number" for individual Users/Patrons can be found in an individuals "Settings" (under the "Permissions" 'Tab") in their 'FamilySearch' Account.
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The person that you are helping will have to look in their "Settings" (under the "Permissions" 'Tab") in their 'FamilySearch' Account to find out what that (Helper) number is; and, then, advise you.
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Here are some "Knowledge Articles" in 'FamilySearch':
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How do I use the Help Others link in Family Tree?
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What does a Helper do?
https://www.familysearch.org/help/helpcenter/article/what-does-a-helper-do
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Where do I find my helper number?
https://www.familysearch.org/help/helpcenter/article/where-do-i-find-my-helper-number
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Where it states:
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A helper number is a unique 5-character number associated with your FamilySearch account. It, along with your username, allows a helper or support person to see your Family Tree and assist you. You can find your helper number using the website, Family Tree mobile app, and Family Tree Lite.
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Helpers can do everything you can with a few exceptions:
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- Helpers cannot access or make changes to your profile information.
- Helpers cannot submit feedback or send and review messages on your behalf.
- Helpers cannot see your Settings, Local Help, Training, and Resources page.
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Also ...
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- Helpers cannot 'Sign In' to Help a Deceased User/Patron
- Helpers cannot ADD Comments to Memories
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As an aside ...
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You can also use the "(Consultant) Planner".
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The "(Consultant) Planner" ALLOWS you to keep a User/Patron, that you are most often "Helping", in the "Planner" for a period of x12 Months, after which you need to "Renew" the permission.
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IF, you have any 'Question' regarding the "(Consultant) Planner"; THEN let us know; as, that is another separate "Discussion", better to process one thing at a time.
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I hope this helps.
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Brett
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