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I put 2 documents on my mother's memory page. They are both stories. She is still living so I know

LegacyUser
LegacyUser ✭✭✭✭
September 29, 2020 edited February 10, 2021 in Memories
I put 2 documents on my mother's memory page. They are both stories. She is still living so I know that I am the only one who can see them. When I am on my computer at home I can see all the pages. Recently I logged in as me on my mother's computer in

Utah. I can not pull up the stories, but just get a photo of the first page. I don't understand that since I am logged in as me. Thanks for any help you can give me.

Coralee Dahl

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Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    September 30, 2020 Answer ✓

    @Coralee Dahl​ 

    .

    Coralee

    .

    Further to what 'Dennis' has already proffered ...

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    As as aside ...

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    As, it is your Mother's computer ...

    .

    Is the computer an OLDER computer?

    Is the "Operating System" an up-to-date one?

    Is the "Browser" an up-to-date one?

    [ And, as importantly, is the "Browser" one that is supported by 'FamilySearch' ]

    .

    If, all the above are OK; then, try "Clearing" the, "Cookies"; "Cache"; and, "Download History", of the "Browser".

    .

    Sometimes, such have not been "Cleared"; and, subsequently "Updated", for such a long time, that they DO NOT recognise the current functionality of a "Programme" (eg. 'FamilySearch').

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    Just some thoughts.

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    I hope this helps.

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    Brett

    .

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Answers

  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    September 30, 2020

    you are right - it should not matter what computer you log in as - you should see the same info and pages.

     

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    September 30, 2020

    try contacting tech support: https://www.familysearch.org/help/

    0
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