Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Center

Nobody answered the original question regarding Zoom on FHC computers.

James Hurst2
James Hurst2 ✭
September 7, 2020 edited February 12, 2021 in FamilySearch Center
Nobody answered the original question regarding Zoom on FHC computers.

I personally think it's a great idea. Let's say we have a high risk member that is afraid to come into the FHC but still needs some help with their family history. We can use Zoom and have a great one-on-one session with that member.

0

Best Answers

  • N Tychonievich
    N Tychonievich mod
    September 7, 2020 Answer ✓

    @James Hurst2​ Certainly, depending on your local situation, a family history center can obtain a Zoom account and use it to help people. Each center would need to make that decision in consultation with your stake priesthood leaders.

     

    In my stake, we are encouraging all temple and family history consultants to use technology to help members during this difficult time. There are free options such as Skype and Google Meets. You can get a free Zoom account too, but it has some limitations.

     

    One caution. For record images that require a patron to be in a family history center in order to view the images, the center staff must not share those images through technology with the patron. Contracts require a physical presence and the patron's personal sign-in for viewing. So, do respect the rules and use remote connections as a way to teach and help, but not a way to access materials that are not accessible from home.

    1
  • James Hurst2
    James Hurst2 ✭
    September 7, 2020 Answer ✓

    Actually, the free Zoom account will suffice. If you have more than two people in a meeting, you have a 40 minute time limit, but if it is you and one other person, you have 24 hours (if I remember correctly). While I do enjoy helping others, I ain't gonna give them a 24 hour help session; therefore free Zoom will work.

    0

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    September 7, 2020

    @James Hurst2​ 

    .

    James.

    .

    Good 'Question' ...

    .

    Where abouts (ie. what 'Group') in the "Community.FamilySearch" Forum was the original 'Question' regarding "Zoom on FHC Computers" asked?

    .

    eg.

    General Questions

    Family History Centre Consultants

    FHC Technical Support (North America)

    .

    I know that the matter has been raised (in another context) in one of the above groups (and, there have been some answers).

    .

    Brett

    .

     

    0
  • Robert Givens
    Robert Givens mod
    September 7, 2020

    @James Hurst2​ - Not an issue in my area - the building is off limits to all members with no exceptions.

    0
  • James Hurst2
    James Hurst2 ✭
    September 7, 2020

    Thanks for the caution. It answered my unasked question regarding restricted images.

    0
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 126 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 462 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 641 Memories
  • 6.5K Temple
  • 325 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups