Downloading “memories”

X24 MOM

Downloading “memories”

When I go to memories (even my own) and select “download”, nothing happens... does anyone know how to make this work? (I’m using iPhone) thank you

golsonvl

You can download memory items from both the Family Tree mobile app as well as the Memories mobile app.

Memories

1. Tap a memory item to view it.
   • To download archived items:
     • Apple iOS: Tap the three dots in the top right corner, then Archived. Tap memory item to view it.
     • Android: Tap the three lines in the top right corner, then Archive Tap a memory item to view it.
2. Tap within the item to bring up the bottom toolbar.
   • Apple iOS: Tap the share icon in the bottom left corner. Then tap Save to Files or save it to available applications on your device.
   • Android: Tap the three dots in the top right corner, then tap Download.

Please review the following link that takes you to a Knowledge Article located in the Help Center for further applications of downloading Memories: https://www.familysearch.org/help/helpcenter/article/how-do-i-download-the-memories-photos-stories-documents-and-audio-files-about-my-ancestors

N Tychonievich

@X24mom X24mom​ Are you using the Memories app or the Tree app or using the website from your iPhone?

Brett .

@X24mom X24mom​ 

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FYI

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Using the "Web" (ie. Computer) version of "Family Tree" of 'FamilySearch' ...

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[ ie. NOT the "Mobile" Application of "Family Tree" of 'FamilySearch' ]

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I just SUCCESSFULLY "Downloaded" a Photograph I uploaded to one of my Ancestors.

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But ...

That said ...

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There was NO indication that the download was being "Processed"/Processing"; NOR, any indication that the download was successful.

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I had to go to the "File" Manager on my computer, where it I could see that the "Photograph" had been downloaded.

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I am NOT familiar enough with using the "Mobile" Application of "Family Tree" of 'FamilySearch'; especially, with regard to "Memories"; but, I suggest that you check the "File" Manager on you phone, to see it the download was actually successful or not.

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Like I said, in my case, there was NO indication that the download was being "Processed"/Processing"; NOR, any indication that the download was successful.

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Just a thought.

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Brett

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Brett .

@X24mom X24mom​ 

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FYI

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I could NOT help myself ...

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I just tried the SAME using the "Mobile" Application of "Family Tree" of 'FamilySearch' ...

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[ I was using an "Android" Phone ... ]

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Firstly, unlike the "Web" (ie. Computer) version, there was an indication on my Phone that the "Photograph" was being downloaded.

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Secondly, the download was SUCCESSFUL, it was saved to the "Gallery" on my Phone.

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Sorry, works fine for me, with an "Android" Phone ...

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Brett

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LegacyUser

@X24mom X24mom​ I'm not an iPhone user, but sometimes when I download to my phone, I have to check my downloads folder which is in the "My Files" application. This was organized by Samsung and I can usually find anything I'm looking for there. Hope you've found a solution!

X24 MOM

Ty for responding @N Tychonievich​ .... I am using the browser version on my phone ... no app

X24 MOM

Ty @Brett .​ i don’t think iPhone has any type of “file manager” I did check my “photos” app and iCloud files to see if anything uploaded there but I couldn’t find anything in either location. Now, when I choose to “download” a document from historical records, it will open in a new “tab” and gives me to option to save to photos or iCloud files ... but memories does nothing ... I click “download” and nothing at all happens

X24 MOM

Ty @Brett .​  I haven’t tried using the application as I try to save as much space on my devices as I possibly can lol... but I believe Android has way more options than apple when it comes to these kinds of things and that’s probably what my problem is ... the Apple device when I use chromebook, it downloads Just like anything else. I just wasn’t sure if I was doing something wrong or not, sounds like it’s just a matter of which device I Use

X24 MOM

Ty @Amber Marstella Rothamer​  I had a Samsung galaxy a couple of years ago and I LOVED having the capability of actually being able to dig into the files and find basically anything I had ever saved! However we have been using Apple products since the first iPod came out lol.... and my husband refuses to use or buy any other brand (very frustrating lol) so yeah I’m pretty sure it’s just an Apple issue as to why it won’t work with my phone

N Tychonievich

@X24mom X24mom​ I don't have an iPhone, but do have an iPad and finding downloads on these devices is not straightforward since they don't have a downloads folder like Windows or Android devices do. Usually image files go to your Photos app on the phone, but not always. The next most likely place to find a download on these devices is in the Files App.

 

I tried it out on my iPad. I downloaded a photo. It did not go to my Photos folder. I had a hard time finding the Files folder, but when I found it, the photo was there. Here is how I found the Files folder, in case it helps. I opened the App store and tapped the Search icon and searched for Files. There it was at the top. I tapped Open and my downloaded item was there.

 

Once you find it in files, tap and hold and a menu appears. From there you can copy it or move it somewhere.

 

By the way, if you use your phone a lot for your family history work, you might want to try the FamilySearch Family Tree app. It's optimized for the smaller screen and you can do almost all the things there that you can do via the web.

X24 MOM

Ty @N Tychonievich​ i use iPad and iPhone (and chromebook occasionally lol). I checked my photos and files and couldn’t find the record... I’m gonna try again though😊 I just wanted to give you a quick tip that has saved me tons of time .... almost everything on your Apple device is searchable, I use “search” anytime I need to find pretty much anything on my iphone or iPad... to bring up the search bar you do the following: on iPad, from the home screen, starting at top right hand corner gently swipe down and to the right (kinda like in a “fan” shape) and the search bar will appear at the top of you’re screen.. if you’re using iPhone you can just swipe down from top toward bottom while in the home screen and the search bar will appear; from there, you can type any keyword to find what you’re looking for - your messages, contacts, apps, emails, files folder and other locations are all searched simultaneously😊 ... a list of locations that contain your keyword will appear and from there you can tap the one you’re looking for and it will take you directly to that file, conversation, email etc... it’s been a true life saver for me more times than I can count! P.S. this also works in the photos app, click on the magnifying glass and type a keyword for the photo your looking for. You can search by subject in the photo, color, day, year, date, season, holiday, location, person, gender, etc... for example if I need to quickly find a photo of a family I downloaded from the internet a long time ago, I’ll search the word “group” or “family” or “people” .... you can play around with search terms and see what you get.. it’s usually very accurate ... another great time saver for me!

N Tychonievich

@X24mom X24mom​ Thank you! That is way cool! I confess I don't use my iPad very often, but this tip will really make a difference. How nice of you to share.