Unable to access, the Tree Tab, using FireFox! Anyone else having this issue?

Jenny.B

All of a sudden, user unable to access, the Tree Tab, while using FireFox ( ie. Latest Up-to-date version ).
Operating System Windows10.
But, works fine (ie. able to access the Tree Tab) on Chrome & Brave.
Anyone else having this issue?

Don't know. But may be something along the lines of this post - not just the Update.

https://community.familysearch.org/en/discussion/184012/since-system-update-of-monday-15-dec-2025-at-6pm-something-went-wrong-attaching-sources-hints

Attention: @sc woz

Áine Ní Donnghaile

Good morning @Jenny.B

I'm running Windows 11, latest version, and Firefox 146.0.1 64-bit. No problems accessing the tree for me.

Have you tried the usual first suggested fixes - clearing using FamilySearch cookies and/or opening FamilySearch in a private Firefox window?

https://www.familysearch.org/en/cookies

And, if it has been some time since you last rebooted your PC, try that as well.

Hope this helps.

Jenny.B

https://community.familysearch.org/en/profile/%C3%81ine%20N%C3%AD%20Donnghaile

Evening.
Already tried.
Clearing Cookies & Cache, made no difference.
Computer was restarted on a number of occasions, made no difference
But, much later (hours), after many attempts, a refresh/reload of the page, the Tree Tab, finally resulted in the Tree appearing.
Odd, as everything else was fine.

Nyx773

Sometimes things go temporarily haywire and will clear up several hours or a day later.