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All kinds of problems with Memories

James M Spencer
James M Spencer ✭
October 20 edited October 20 in Memories

All kinds of problems with memories, load time, missing tag on every image, I go to tag and i get sent to another area and says "Oops, something went wrong. Please refresh the page." , detached photos don't show in "following", and in "following" attached photos when clicked on go to error 404.

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Answers

  • AmberML1
    AmberML1 ✭✭✭
    October 20

    @James M Spencer

    Yes the Memories Team is aware - there are lots of problems with Memories today.

    Hopefully, we will see a resolution very soon. We ask for patience.

    Thanks for posting!

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  • James M Spencer
    James M Spencer ✭
    October 21 edited October 22

    Amber,

    These problems have been on going since the change with memories, and not related to yesterday outage. My message just happen to get mixed up with the outage when I sent it and had nothing to do with the outage.

    Just like to know if these items are being worked on…I have reported the issues before, some since I discovered them in May of this year..

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  • AmberML1
    AmberML1 ✭✭✭
    October 21

    @James M Spencer

    Yes, many of these are ongoing issues—all which were exacerbated yesterday.

    There is a known issue with long load times, especially when you have a large Gallery.

    Missing tag names is a recent problem, one that our Memories Team is aware of, and which should be fixed shortly. PLEASE NOTE: The tags are still there! They are just not displaying correctly at this time.

    The problem with the "Following" issue is a "redirect problem"….which has been sent to a different team for correction.

    We apologize for these issues and ask for patience.

    These issues are posted and discussed on our Memory Feedback Group page.

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