FHC Portal

pmalyon3357137

Swindon.UK familySearch Centre has no access to the portal despite being loaded. How do we go about reactivating the premium websites

Áine.ní.Donnghaile

@pmalyon3357137 You will likely receive better answers and support if you post in
FamilySearch Center Coordinators and Staff

Good luck!

MDNash79

A simple answer is that the Chrome plugin "Premium Content" has to be installed. Once it is, there will be a green dot in the upper right hand corner of the screen, next to a puzzle piece and the premium content will be accessible. May need to restart the session to activate it.

If, after the Chrome "Premium Content" plugin is installed the dot doesn't turn green, you will need assistance from Family Search technical support.

Ken Richins - US and Canada FSCS Missionary Lead

As you are in the U.K. you need to seek support from your local support teams as we aer only authorezed to provide support for North America Centers.