Problem with sources / image index

Erika Espinoza

Hi,

I'm writing to express my deep concern and frustration following the recent update to FamilySearch. It appears that many of the image records I previously accessed via the search feature are no longer available.

For example, on this profile:
https://www.familysearch.org/en/tree/person/sources/GM2W-693
I can no longer find key documents such as the marriage or death certificates.

Marriage record:
https://www.familysearch.org/ark:/61903/3:1:9392-CX9R-4T?lang=en

Death certificate:
https://www.familysearch.org/ark:/61903/3:1:9392-CV23-L?lang=en

For years, I have relied on FamilySearch to build and archive a detailed history of my family. Losing access to these records feels like years of careful research have been undone. Even records related to my immediate family are now restricted, displaying only a message or error.

This is incredibly disappointing, especially as a longtime member since 2009/2010. I would like to understand what has happened. Were these records permanently removed, or is there a new access method I should be aware of?

Please advise. I hope there's a solution to restore access or at least clarity on how to proceed.

sc woz

@Erika Espinoza

FamilySearch has easy rules to allow you to share your sources and memories. Yes they are fairly new and restrict what can be loaded due to legal and contractual obligations. Why are my photos' restricted.

MandyShaw1

@Erika Espinoza @sc woz you may both find this thread of interest (if not encouraging):

https://community.familysearch.org/en/discussion/176012/peruvian-records-suddendly-restricted